Instruction and Events Coordinator
Blackstone Shooting Sports, United States

Blackstone Shooting Sports is a state-of-the-art facility. Our guests can shop, shoot, train and even entertain.

We are looking for an Instruction and Events Coordinator to join our dedicated team. Located in Charlotte, NC this position will be key in ensuring that our guest experience is superior through oversight of sales and coordination of all private firearm instruction, classes, and private events. The ideal candidate will also:

• Have a deep commitment to the Blackstone experience for our guests,
• Be accountable for work output and attitude,
• Be committed to Blackstone’s happiness delivery system.
• Live our Core Values!
  • GUEST-CENTRIC Guests are the purpose of our work, not an interruption to it.
  • KNOWLEDGE WITHOUT CONDESCENSION Share knowledge, not shame or opinion.
  • PASSIONATE + ENTHUSIASTIC We do what we do (guest service) because we love it, and we share that joy.
  • WIN/WIN Never offer a deal you wouldn’t accept yourself but remember that we are a for-profit business.
  • AMBITIOUS Good enough happened yesterday.

Roles amp; Responsibilities

• Talent Management and Training
  • Recruit, hire, train, certify, schedule, and supervise instructors.
  • Certify all instructors in Blackstone's curriculum
  • Audit classes and private instruction sessions regularly
  • Perform quarterly evaluations of instructors
  • Review and approve instructor commissions
• Instruction and Class Management
  • Develop Blackstone's curriculum, manage calendar, and update software
  • Sell and provide instruction
  • Ensure classroom setup/cleanliness and proper pricing in guest portals
• Private Parties and Special Events
  
  • Promote and Quote all private parties
  • Create event slips and ensure proper build out of tabs
  • Orchestrate private parties from quote to clean up
  • Manage budget for special events
  • Plan and coordinate team member special events
  • Respond to all guest inquiries
• Administration and Support
  • Review amp; address feedback related to instruction, parties, amp; events
  • Support Guest Service Admin team
  • Coordinate with marketing to ensure accurate messaging
  • Manage auto-emails for new class signups
  • Manage facility rental calendar
  • Ensure accurate pricing across all portals
  • Work floor as needed (e.g. range officer, sales associate, team lead)

Leading Indicators (Measurables)

• Calendar scheduled 6+ weeks out
• Audit amp; evaluate each instructor quarterly.
• Respond to all event inquires within 24hrs.
• Results amp; Outcomes (Pamp;L, Bal. Sheet)

• Revenue - Training
• COGS - Training
• Revenue - Private Events
• Sales performance goals

Requirements

• Firearms instructor experience (w/ certifications)
• Experience building training curriculum
• Guest centric salesmanship
• Must be able to legally own/possess a firearm

Benefits

• Competitive pay
• Matching 401K
• Exceptional employee discounts
• Free range membership
• Professional growth and development opportunities (including but not limited to firearms instructor certifications)

Job Rewards and Benefits