Club Manager

Club Manager
LIVunLtd, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Apr 17, 2021
Last Date
May 17, 2021
Location(s)

Job Description

As the Club Manager you will ensure the smooth and efficient operational procedures within all areas of the amenity space, enabling LIVunLtd to provide the highest level of customer service. The Club Manager must implement short and long-range objectives for the assigned location, oversee all functions and activities, and administer all company policies and procedures. The Club Manager must always be highly motivated, positive and provide ongoing leadership to all with a passion for delivering superior service.

This is a full-time position with a pay rate of $46,500 per annum. This person must be available to work Wednesday-Friday 12PM-8PM and Saturday-Sunday 11AM-7PM


Essential Responsibilities

Operations + Facility Management

  • Oversee day-to-day operations of facilities including:
    • Daily, weekly and monthly checklists for proper cleaning and maintenance of equipment and amenity spaces.
    • Daily upkeep of the esthetics of facility amenities.
    • Reporting and following up with property management on all issues that fall under the responsibility of the property: (HVAC, lighting, plumbing, paint jobs, hazards, etc.)
  • Approve timecards and paid time off.
  • Track inventory of all supplies and follow purchasing procedures to replenish.
  • Ensure compliance with safety / emergency / incident / accident protocols.
  • Prepare Monthly and Annual Board Reports: amenity usage statistics, participation, income/expenditure, event and activity summaries, operational improvements and updates, and further recommendations.
  • Prepare monthly internal corporate reports for Accounting Department to monitor budget.
  • Maintain effective communication with residents, building management and ownership.
  • Assist in staff interview process for: Experience Associate, Receptionists, Lifeguards, and Porters.
  • Partner with Human Resources to perform administrative tasks; such as, assisting new hires with onboarding (reviewing job descriptions and assisting with completion of HR paperwork), and complete other paperwork as necessary (change forms, written warnings, accident reports, etc.)
  • Train and educate staff on all facility procedures.
  • Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working.
  • Adhere and adapt to all current and new LIVunLtd policies, procedures and initiatives.

Fitness + Group Fitness Programs

  • Create and distribute monthly calendar of classes and activities related to the property.
  • Collaborate with LIVunLtd’s Fitness Director to create a recurring schedule of group fitness classes based on the allocated budget and clientele interest.
  • Collect daily attendance data from class instructors and report the totals each month to Fitness Director and VP, Operations.
  • Act as resident’s point of contact for promoting and booking LIVunLtd’s personal training sessions, private instruction, massage and spa services.

Amenity Activation + Events

  • Receive client and resident requests for specific social activities, parties, children’s programs and other events desired by residents.
  • Collaborate with LIVunLtd’s Events department to develop standard content for programs, activities, classes and events such as;
    • Resident Receptions
    • Lobby Events
    • Seasonal / Themed Parties (Holidays, Super Bowl, etc)
    • Culinary and Mixology demos and tastings
    • Children’s Activities (music workshops, story times, arts and crafts, science demos, etc.)
    • Film Nights / Screenings (popular TV series, awards shows, TED Talks, etc.)
  • Coordinate and supervise all components of event production (menu and pricing, procurement of caterers, decor, entertainment, rentals, deliveries staffing, setup / teardown).
  • Organize and manage receipts, invoices and all costs related to events and programming.
  • Create event recaps, including promo / marketing strategy, attendance, resident feedback, photos and cost summary.
  • Manage the reservation and rental process for private use of amenity spaces.
  • Assist residents in resourcing, planning and executing private parties when renting amenity spaces for private use.


Requirements

  • Must have the ability to communicate clearly and effectively ability in multiple languages is an additional asset.
  • Without hesitation, assist in any manner necessary to maintain a collective, smooth effort in providing excellent services.
  • Must have knowledge of New York City attractions, nightlife, restaurants, and a razor sharp sense of hospitality.
  • Must have excellent customer service skills and a positive, friendly attitude.
  • Must be proficient with G Suite.

Job Specification

Job Rewards and Benefits

LIVunLtd

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