Implementation/Technical (CRM) Project Manager - Pharmaceutical Patient Access
Keen360, Inc., United States
Job Description
Our pharmaceutical client has engaged us for an implementation project manager within Patient Access Solutions Immunology, located in Horsham, PA.
The project manager, will be a responsible for the implementation and integration of Patient Access initiatives within the customer's established CRM solution. The individual will execute against strategic initiatives across the broader PAS team as needed. This will require tight-knit collaboration with a diverse set of partners to deliver on the brand’s strategic imperatives that seek at providing the best patient experience in market. The individual will be responsible for working with and leading vendors and cross functional teams to ensure optimal program performance and standard operating procedures are met, while ensuring efficiency and addressing needs through quality improvement and cost savings. The project manger will be responsible for identifying improvements to evolve overall PAS offerings relative to the supported products of today and of the future. The candidate will need to demonstrate the ability to use insights and data from internal teams, systems, and external customers to continuously look for program experience improvements and inform brand decisions on patient access.
The ideal candidate should have CRM experience within the pharmaceutical industry as well as have a background of requirements gathering for technical implementation projects.
This position will be located in Horsham, and requires up to 30% travel for business, as necessary.
Requirements
- A minimum of 3-5 years of industry experience (healthcare, medical device or pharmaceutical) related to CRM/Salesforce is required.
- Experienced project management skills is required, 2-3 years
- Experienced in coordinating with internal technical teams in the implementation of business initiatives
- Ability to multitask and work in a fast-paced, time sensitive environment while adhering to deliverables and timelines
- Strong interpersonal skills, with the ability to work in a professional and collaborative manner
- Adept at written and verbal communication and comfortable with public speaking
- Able to proactively identify risks, and drive action to mitigate and resolve issues
- Ability to take on new challenges and work outside of one’s comfort zone
- Ability to identify challenges in existing processes and perform in a dynamic environment to develop actionable solutions and define process improvements.
- Ability to support cross-functional teams and the ability to understand and translate their business issues into actionable solutions.
- Excellent personal leadership, collaboration, communication (written, verbal, and presentation)
- Strong critical thinking skills and attention to detail are required.
- The individual must perform in a dynamic environment with the knowledge to recommend and implement process improvements.
- Handle multiple projects simultaneously, adhere to deliverables and timelines, and be open to creative problem solving and team collaboration.
- Must have competency in MS Word, Excel, PowerPoint. Have the capacity to learn new technologies and data structures.
- Ability to identify gaps in business processes and recommend solutions to fix the process in order to make the team more efficient.
Benefits
Keen360 is a Management Consulting firm that specializes in advising organizations to design Business strategies, develop operational efficiencies and deliver innovative solutions to achieve measurable results. Our projects range from pure design and development topics to more transverse transformation involving multiple business lines or regions.