What do Microsoft, The Gap, Royal Bank of Scotland, Lockheed Martin, and top Open Source projects like JQuery have in common? They all use BrowserStack, as do over 25,000 other customers!
BrowserStack is the industry-leading, cloud web and mobile testing platform that enables developers to test their websites and apps on different operating systems and mobile devices. Since launching in 2011, our mission has been bold yet simple: To be the testing infrastructure for the internet. 9 years and billions of tests later, we are ready for our next phase of hyper growth. Bootstrapped for the first 9 years, we continue to be profitable since inception with a near exponential growth in customers around the globe. Recently, we closed $50M in Series A funding from Accel
Are you someone who will fulfil the critical role of ensuring that our complex, large-scale systems are healthy, monitored, automated, and designed to scale? Will you ensure working closely with our development teams from the early stages of design, all the way through identifying and resolving production issues?Automate Support is a dynamic team that requires interaction with the internal teams- Engineering (both Dev and QA) and Sales. While there are multiple processes in place to reduce the dependency on these teams, a number of customer cases require in-depth collaboration. A support engineer deals with various user cases each having a different level of difficulty. As the product is growing the number of user queries are increasing steadily. Hence the engineering interaction also increases. Keeping focus on this fact we can foresee that a new team/function can be created that can bridge the gap between support and the engineering team.
This team may or may not be, directly, under the Support function. It could be placed under the engineering bracket. Also, the role could be at the Support team lead level, however, may not include immediate people management. The goals for this role are mentioned in the following section.
Responsibilities
Requirements
Benefits
Our benefits include a competitive salary, bonus and equity program, 100% company paid medical insurance, a flexible and generous vacation policy, daily catered lunch, free snacks etc