Enablement Program Manager - orgvue Client Success Services
Concentra Analytics, United States
Job Description
Concentra Analytics is a fast-growth SaaS company with award-winning software products, platforms and services that enable businesses to capture, manage, and analyze data to improve their operations and execute strategies more effectively. Our product orgvue delivers a unique SaaS solution that brings together organizational data held in disparate systems, making it possible for enterprises to understand, design and deliver more effective and efficient workforce operating models.
We are looking for an Enablement Program Manager?to join our rapidly growing?Revenue?team. This position will?collaborate with?teams?based primarily in Philadelphia?and?London,?focused on?creating and driving enablement initiatives across our Client Success amp; Services?teams. A portion of this role will also support?the broader Revenue?enablement teams, as needed.?The ideal candidate fully understands the needs of these teams and can?successfully enable and provide resources.
The Enablement Program Manager works to?manage end-to-end enablement practices, including?developing?and launching?effective programs, improving existing and implementing?new processes,?onboarding?new hires,?and?ensuring the right resources, tools, and technology?are?in place.
This is an exciting time to join Concentra as we scale our business and expand the Revenue function. This position?will report to our Head of?Internal Revenue Enablement?and?is a key contributor to the overall success of the business.
What you will be doing
- Own the enablement programs for Client Success amp; Services teams.
- Partner?with the Client Success amp; Services stakeholders to identify enablement needs, deliver interventions, and drive desired behaviors and outcomes.
- Develop and manage enablement programs tied to ramp and ongoing development of team members to enable key business priorities.
- Create and deliver role-specific?onboarding for new team members.
- Provide functional team members with coaching, support,?and guidance.
- Evaluate and optimize existing internal workflows and systems.
- Create and manage resources and documentation?in SharePoint and our Seismic enablement platform; ensure?content is?easily accessible, understandable, digestible,?and?up to date.
- Foster an engaging and positive culture of high performance, efficiency, effectiveness, and results.
- Collaborate with other revenue teams, as needed, for bringing new products, packages, and/or services to the market.
- Assist with project across Revenue enablement, as needed.
Requirements
Knowledge amp; Experience
- Bachelor’s degree in Training amp; Development, or equivalent
- 5+ years of experience in post-sales enablement; understands B2B SaaS customer engagement
- Flexibility to travel 25% of the time
- Strategic thinker and problem solver
- Project management and organizational skills
- Ability to collaborate with immediate CS amp; Services stakeholders and cross functionally
- Ability to design, develop, and fully execute enablement programs
- Knowledge of enablement best practices, adult learning theory and instructional design
Preferred Qualifications:
- Experience using Challenger methodology
- Familiarity with SharePoint, Seismic, and Gainsight.
- Familiarity with eLearning methods and eLearning development tools
- Familiarity with designing virtual learning
Benefits
- 5% matched 401k
- 25 days paid vacation
- Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
- Annual discretionary bonus