Head of Operations, Trips + Experiences #travel #media #operations
TalentNow Solutions, United States

Our Client is an award-winning experiences and media company that shares the world’s hidden wonders in-person and online. Founded in 2009, they created the definitive, community-driven online guide to the world's most incredible places. They closed a $20M Series B funding round in September 2019.

They are hiring a Head of Operations + Programming to join their growing Experiences team. They need a senior operations expert to develop and oversee an operational framework for building and running the business which encompasses online events, online courses, multi-day trips and a growing global community. The Director of Operations amp; Programming will manage a large cross-section of the Experiences team, encompassing both operations and programming staff, and will play a central role in the growth and success of our Experiences business.

Responsibilities

• Partner with the General Manager of Experiences and other key stakeholders to continuously refine and execute a strategic plan for the rapid expansion of the Experiences offering, identifying and removing roadblocks to scale.
• Manage a cross-section of the Experiences team encompassing both programming and operations.
• Develop and continuously refine the operational framework with which we run the businessthe combination of structures, systems, workflows, and technologies we use to carry out our work and execute our experiential offerings.
• Work closely with a variety of stakeholders to improve the customer experience before and after purchase, integrating our e-commerce, UX-related, and backend technologies and systems.
• Oversee our programming mix, developing a framework for product and pricing optimization through research and analysis.

Requirements

• 8+ years experience managing scalable operationspreferably in travel, events, or online experiences/education
• A proven track record of successfully managing cross-functional teams
• Deep expertise in both internal operations (e.g., backend technologies and reporting systems) and external operations (e.g., execution of an event or trip in the field)
• Proven ability to optimize a growing, varied product mix through rigorous data-driven analysis and pricing strategy
• Ability to spearhead and manage complex business projects
• Experience with business administration, finance, and strategic planning




Preference given to candidates with:

• Experience in programming or operations at a large-scale tour operator
• Experience with e-commerce technologies and best practices

Job Rewards and Benefits