What We Do
Swimply is an online marketplace that allows owners of underutilized swimming pools to monetize their pools’ downtime by sharing them locally by the hour. Think Airbnb, but for swimming pools.
How We Started
Swimply was founded by Bunim Laskin in 2019. As the eldest of 12 siblings and lacking resources for his family to escape the heat, Bunim thought of offering his neighbor financial assistance in exchange for some pool time. Before long, others in the community cut similar deals with her and she was turning a handsome profit. The rest is history.
Our Mission
Our mission is to extend the sharing economy beyond the functional to the experiential. We will do this by building an authentic community-driven marketplace that democratizes access and enhances quality of life for the average family. Our current focus is on swimming pools but we will incrementally expand the platform to include all kinds of underutilized spaces (so long as they’re awesome).
We believe that ownership can be smarter, better, and more meaningful. Helping owners earn an income from their underutilized assets reduces the financial anxiety of ownership and simultaneously fosters community.
We envision a world in which anyone, anywhere, can access anything with the tap of a button -from their very own tennis court or swimming pool to home gyms and even music studios - regardless of their economic status.
Where we are now
Swimply experienced incredible rapid growth (4,000% YoY), largely driven by customer love, word-of-mouth, and robust media coverage. In just the last six months, over 3,000 pools have been listed in the US, over 45,000 transactions have been completed (up from 1,000 transactions in 2019), and over 200,000 swimmers have enjoyed a stranger's pool.
The Role
We aim to build a world-class customer service organization whose goals are to make our Swimply hosts and guests happy and engender loyalty. You will assist in providing support to our Swimply hosts and guests, answering all questions related to their Swimply bookings and resolving issues around their reservations, cancellations, payments, refunds, and more. You will work towards not just satisfying their issues, but creating customer delight and brand loyalty. As a Customer Service Specialist, you will be the frontline hero for our community.
What You'll Do
Requirements
Benefits
Our company is fully remote, and we're assembling a team of extraordinary talent to build our community-driven marketplace.