Wish Experience Architect
Make-A-Wish® Illinois, United States

Job Summary:

Responsible for the management of wishes from the time the child is qualified for Make-A-Wish until the child’s wish is granted. Collaborates with other staff, volunteers, vendors and community supporters to create an overall wish experience through which children and families build resilience and experience healing.

Major Responsibilities:

• Manages a portfolio of wishes and their movement through the wish pipeline
• Communicates regularly with wish families and volunteers to ensure alignment and satisfaction of expectations
• Develops and manages budgets, resources, and project plans for each wish
• Responsible for maintaining and closing out wish files in accordance with local and national policies
• Maintains an emergency cell phone number and troubleshoots wish-related emergencies.
• Other duties as assigned by supervisor

Requirements

• Excellent project management skills
• Solid problem solving and decision-making abilities

• Strong relationship building skills

• Ability to work effectively as part of a team, especially with volunteers

• Excellent verbal and written communication skills

• Proficiency in all components of Microsoft Office Suite

• Spanish fluency (required)

• Knowledge of Blackbaud’s Raiser’s Edge or other CRM software (preferred)

Preferred Education amp; Experience:

• 2 4 years related work experience in project management, account management, or case management
• Bachelor’s Degree

Benefits

Make-A-Wish Illinois offers full-time employees comprehensive medical and dental benefits along with excellent time off, a 403(b) retirement plan, life and disability insurance and outstanding professional development opportunities.

Job Rewards and Benefits