Solution Design Manager, Health Systems, Demo
Responsibilities:
Current Health is searching for a Solution Design Manager to help prospects and current customers design an optimized plan for implementation or account expansion. You will help develop a point of view about how Current Health delivers high-quality cost-effective care, and then teach our new clients how they will implement our technology to achieve these aims.
The Solution Consultant is primarily responsible for supporting the sales process and interacting with prospective customers through a variety of sales cycle activities, including: scripted and non-scripted solution demonstrations, discovery sessions, executive overviews, follow-up discussions and post-demonstration action items.
Solution designers consider how the client can best deliver a clinical program, of which Current Health is just one component. Solution design teaches the client how to implement Hospital at Home, for example - they don’t just implement our technology in the client’s pre-baked program. Solution design becomes a trusted ally of the client and becomes indispensable to the success of the entire clinical program.
As part of the bigger Solution Design and Implementation Team, you will work closely with our implementation managers who will execute and project manage individual clients through go-live.
Key Responsibilities
- Engage with existing and prospective customers in the pre-close process to provide in-depth industry and Current Health product expertise to help identify and drive an implementation that meets their evolving business needs.
- Take ownership of effective solution demonstrations to prospects and customers that positively influence license deal pursuits and customer success.
- Work with the product and product marketing teams to design demonstrations that showcase Current Health’s value.
- Become an expert in product, industry, landscape, and customer, capable of serving as a value-added consultant to customers across multiple disease areas spanning both Pharma and Healthcare Systems
- Work directly with customers to design and recommend best practice clinical protocols to optimize goals and usage with corresponding product functionality
- Work with customers to define clinical and operational goals, and help design solutions that deliver on these goals, providing ROI and improved patient outcomes.
- Collaborate with sales, marketing, business development, product management, customer support and implementation to define appropriate solutions
- Build strong customer relationships necessary to identify champions and decision makers, and understand the decision-making process at each customer opportunity.
- Work very closely with the Product team to ensure proper alignment of customer requirements, and stay up to date with feature availability and customer timelines
- Works with channel partners to develop partner expertise at both solution design and implementation.
Requirements
Minimum Requirements
- Demonstrated subject-matter expertise in a relevant aspect of healthcare, such as High Acuity patients, chronic disease management, or Healthcare IT
- Superior skills in relationship building, active listening, needs analysis, solution design and negotiating.
- Experience in working with US based Health Systems
- Strong presentation skills
- Social personality with excellent communication (written and verbal), interpersonal and conversational skills; positive in learning.
Nice to have
- Background in Clinical Consulting
- Clinical experience (RN, PA, NP, etc.)
- Experience in emerging clinical technologies, clinical practice transformation, innovations, or care models requiring change management
- Experience with patient engagement initiatives
- Startup experience
Benefits
- 401k contribution up to a maximum of 3% on base salary
- 70% contribution towards Health, Optical and dental plans including partner and family.
- 1 x Life amp; ADamp;D Insurance
- Holidays: 33 days per year inclusive of public holidays
- Flexible, autonomous working environment
- Travel expenses covered
- Spec your own environment
- Employee Assistance Program
- Team events
- Monthly snack box