Network Support Specialist

Network Support Specialist
Apogee, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 21, 2021
Last Date
May 21, 2021
Location(s)

Job Description

We’re Apogee. Nice to meet you. At our core, we’re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.

We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

CATV Technicians are a vital part of our client's service organization. You will provide hands-on maintenance and operational support for data, video, IP video, cable TV, IP phone network core, and distribution equipment. While a big focus will in the scope of providing technical support for our network (75%), you will also be providing support for our cable TV (25%). You’ll do all this onsite interacting daily with our customers, which means you’ll need to have a professional attitude and appearance. You’ll report directly to a regional supervisor.

This is a full time position located in the Washington DC area.

Here’s your job:

  • Providing exceptional service to customers
  • Troubleshooting, maintenance and repair of all CATV services, including infrastructure cabling, hardware, and fiber optic nodes within assigned area
  • Installs in-line devices on system back bone, amplifiers, line extenders, taps, splitters and power supplies
  • Executes changes in plant conditions as well as minor plant changes and extensions
  • Working with Apogee to address end-user and network escalations
  • Working with Apogee to coordinate client activities (e.g. move-in)
  • Responding to emergency outages promptly
  • Monitoring, investigating and retiring equipment alarms
  • Maintaining own schedule for onsite customer appointments within SLA
  • Tracking and updating escalation tickets
  • Comply with Apogee SOPs, safety procedures, and end-user agreement always
  • Working with Apogee on customer install activities as needed
  • Generating reports as required
  • Attending training events as required
  • Other documentation and administrative duties as requested

Requirements

Experience you bring to the table:

  • Self-driven and thrives under minimal supervision
  • High School Diploma or equivalent required
  • 5 years of CATV installation, maintenance, troubleshooting and repairs
  • Experience with analog and digital CATV systems
  • Troubleshooting skills in CATV systems using experience and test equipment
  • Competent in RF and fiber optic theory and coaxial cable system operation, maintenance and troubleshooting
  • Knowledge of telecommunications concepts, CATV, fiber optic and coaxial systems, electricity and electronics
  • Excellent written and spoken communication skills (ability to communicate comfortably with college students, university officials, owners/management of properties, and third party vendors)
  • PC skills utilizing laptops and basic software applications (MS Word, Excel, Web Browser)
  • Ability to interface with client management, engineering personnel, and outside vendors, particularly during new and expansion installation as an extension of project management team
  • Ability to read and understand line-style drawings, cable maps, and blueprints
  • Ability to operate ladders, hand, and power tools
  • Familiar with test equipment used to maintain optical facilities, RF facilities, power supplies and subscriber drops

Preferred Qualifications:

  • Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
  • Complete understanding of electrical, analog, digital, electronic, concepts
  • Certifications such as SBCA Satellite Fundamentals II, SBCA SMATV, RCDD, etc.
  • Experience with Dish Smartbox

You’ll love this job if this describes you:

Deeply engrained self-motivation. You’re motivated to get work done. That means that you love efficiency and are driven to complete a project.

Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.

Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates. Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.

Taking initiative. Respo

Job Specification

Job Rewards and Benefits

Apogee

Information Technology and Services - Dallas, United States
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