Olive’s AI workforce is built to fix our broken healthcare system by addressing healthcare’s most burdensome issues -- delivering hospitals and health systems increased revenue, reduced costs, and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient care. She uses AI to reveal life-changing insights that make healthcare more efficient, affordable and effective. Olive’s vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systems. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.
Job Overview:
At Olive Shares, we’re connecting providers and payers to create the Internet of Healthcare. Our team builds and implements a suite of SaaS products that integrate across EHRs and payer systems, with intuitive workflows and deep healthcare expertise. Our SaaS platform accelerates prior authorizations for providers, and enables the first-in-the-world real-time AI clinical reviews.
We are looking for energetic Payer-focused Implementation Success Owners to join our fast-growing team. As an Implementation Success Owner, you will lead and manage our SaaS and AI implementations with health insurance organizations (payers) and are the primary point of contact for our customers during the implementation process. You have exceptional interpersonal and communication skills, you’re organized, capable of coordinating teams and resources to deliver for your customers. You are observant, identifying risks to projects and workflows early, and you address those challenges as a strategic problem solver and expert communicator.
Essential Duties and Responsibilities:
- Lead and manage software implementations for large payer customers. When needed, you will collaboratively help design the program with the customer and product managers to deliver the best possible solution
- Acts as the point of contact to the customer during the implementation phase, coordinating with the customer and internal teams through discovery, workflow design, technology integration, testing, training, go-live, and optimization
- Conduct customer discovery, collaboratively design workflows, and plan product launch, providing thorough documentation throughout
- Create, manage and oversee the project charters and project plans, ensuring the project is kept on track, identifying and mitigating risks, whether tactical or strategic
- Provide timely and effective customer engagement to maintain excellent customer rapport from executive sponsors to front-line users
- Communicate and coordinate with customer’s project management and IT personnel before, during, and after implementation, as needed, to provide guidance and set clear expectations with our customers
- When needed, provide hands-on training to customer users and serve as a workflow and product expert to customers and internal colleagues
- Document and communicate key decisions, milestones, and deliverables throughout the implementation to internal and external stakeholders
- Advocate for the voice and experience of the customer to product and customer operations, voicing additional opportunities for Olive to deliver value.
Requirements
- 3+ years of experience managing software implementation projects with payers
- Experience in utilization management
- Experience understanding and documenting customer requirements and specifications
- Strong presentation skills and excellent interpersonal skills, capable of building and maintaining high-level customer relationships
- Excellent verbal and written communication skills, including the ability to communicate complex issues to varying audiences and levels
- Strong analytical and facilitation skills with the ability to interpret and anticipate customer needs in order to develop clear and attainable goals, objectives and execution of project plans
- Proven track record in meeting and exceeding customer expectations
- Highly detail-oriented, proactive and self-disciplined, providing prompt follow-up in a high-paced environment
- Tech savvy, high proficiency in MS Word, Excel, PowerPoint and various communication tools
- Ability to work independently with moderate supervision in a fast paced, high-growth organization
- Comfortable suggesting areas for improvement and willingness to lead improvement initiatives
- Strong self-starter with entrepreneurial drive
- Outstanding team player with the ability to coordinate people and activities across multip