Founded in 2013, Skedulo is a fast-growing SaaS company headquartered in San Francisco and with offices in Australia, Vietnam, and the United Kingdom. Here, we use the latest technologies and best engineering practices to deliver groundbreaking software that is making a difference around the world.
If you’re drawn to solving interesting hard problems, Skedulo is for you. Over the past 20 years, less than 5% of software investment has been focused on the needs of the world’s 2.7 billion mobile workers, and the mobile workforce is our sole focus. Join us as we build a scalable platform for the world’s largest brands working with the most respected technology partners.
Skedulo is a momentum leader in Field Service Management (based on G2 Winter 2021 rating) and is growing rapidly to meet the demands of a post-Covid world. This is a compelling opportunity to join a fast-growth, enterprise grade, SaaS based business where an outstanding mobile experience is at the heart of our product and user experience.
The Regional Director will be responsible for the management of the Solution Architecture team across the US, facilitating a balanced workload, responsible for the output quality of the team, working closely with cross-functional leaders and handling any escalations in the region pertaining to system design. The role will also focus on growing the regional team as required, in addition to handling professional growth and general performance management. As a Solution Architect, the role will also ensure customer success and the value of using Skedulo by scoping and designing complex and innovative custom solutions that will solve for the identified business problems and encourage high adoption.
This role partners closely with the Product, Sales, Delivery and Customer Success teams to get to the root of the Customer’s problems for their deskless workforce, and work to take the solution from design to development and finally roll-out to the key users and stakeholders.
Responsibilities
Key objectives and responsibilities will include:
- Manage ongoing recruitment, training and development, coaching, mentoring, measuring, appraising and rewarding performance for NA Solution Architecture team.
- Allocating, prioritizing and managing workload for NA Solution Architecture team.
- Thoroughly review and approve Statements of Work outlining the design and scope of solutions to be delivered to prospective customers.
- Provide an escalation point for stakeholders of the NA Solution Architecture team, including Customers, Sales, Customer Experience and Product.
- Work closely with the Senior Director and CX Leadership to achieve and maintain a continually successful strategic vision and direction.
- Operate 50% as a Solution Architecting including:
- Plan and facilitate prospect and customer workshops to understand business problems and design solutions that will solve these problems.
- Work closely with Business Analysts to detail customer requirements based on workshop outputs.
- Create detailed solution and technical architecture diagrams, data models and process maps to support Skedulo Project Delivery of solutions.
- Leverage Skedulo and Customer Branding Assets to design prototypes to enable internal and external stakeholders to envision the Software Solution and support their understanding of its solution.
- Recommend coding and design best practices based on both Salesforce and Skedulo domain expertise and user research.
- Drive revenue and operational efficiency by creating and incorporating repeatable code Extensions for custom implementation projects.
- Provide guidance and technical expert services for customer and Partner technical resources.
- Design, build and recommend long term, scalable solutions for customers based on customer size and solution complexity, while recommending a phased approach where applicable.
- Have a robust understanding and incorporate user experience, behavioral research and technical specifications of solutions on mobile platforms.
- Create detailed Technical and Functional Documentation, outlining the design and scope of solutions, including diagrams of the proposed solution, data model and integration requirements, for delivery to prospective customers
- Review and incorporate domain expertise for technical documentation generated by peers.
- Work closely with Skedulo Product Management to champion customer requested features while continually supporting the overall theme of making Skedulo the forefront of innovation in the mobile workforce management market.
- Work closely with the Sales Team to understand prospect business challenges and demonstrate how Skedulo can maximise their business success.
- Support the Project Delivery team as they execute the build, test, train and deploy o