Head of Delivery
Takumi, United States
Job Description
Purpose of The Role
The Client Delivery Director plays an essential role in the operational elements which surround best practice in execution and delivery of client solutions.
Reporting to the Chief of Operations, this role is a dotted line report to Managing Partners and collaborates with Client Directors/Associates, Project and Account Managers to maintain a consistent and holistic overview of the variety of solutions which are collectively created by the revenue generating teams. In collaboration with the Chief of Operations, ensures that our process flows, and supporting technology, are updated in line with our client, influencer, and organizational evolution. In key meetings with Tier 1 clients, is the face of excellence for the delivery aspect of such partnerships, in alliance with the Managing Partner.
Location
The role is based in the US. Due to the pandemic, all TAKUMI employees are currently working from home until further notice.
Line of Reporting
The Head of Delivery reports into the Chief of Operations.
Day to Day Responsibilities
Aids the Chief of Operations to define and share best practice around day-to-day operational processes to facilitate excellence, quality and efficiencies across TAKUMI teams
Highlights potential operational risks and act proactively to resolve issues
Seeks opportunities for improvement and suggest new projects
Develops support documentation, including risk logs, and requirement specifications
Supports the Chief of Operations in identifying upcoming and updated regulatory requirements, planning guidelines and implementation process, along with the education of TAKUMI stakeholders. Ensures that the respective guidelines are in place to support our talent, influencers and clients
Requirements
Skills Required
A highly motivated individual that is passionate about collaborating with others to drive results and can motivate others to do the same to improve organizational processes
A team player who is open-minded, proactive and process-driven
Demonstrates a high attention to detail and possesses a solution focused, team driven mentality
Promotes the adoption of operational and project management excellence through best practice
Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally
Keeps up to date with the latest industry and client industry trends, regulatory requirements and associated best practice
Ability to cope in a technically complex and fast-changing environment, and to respond calmly and rationally to changing aspirations
Demonstrates strong management skills including project management, commercial awareness, change management and facilitation
Strong planning and organizing skills including the ability to manage several work streams simultaneously
Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues
Key Personal Qualities
A team player, self-motivated and able to work on own initiative
Is passionate about collaborating with others
Sees the whole picture and cares about the details and client delight
Organized, considered and methodical in approach and interactions
Solution oriented thinking, identifies challenges or obstacles and collaborates with the relevant stakeholders to resolve
Understand the importance of TAKUMI’s core values of Diversity, Accountability, Equality, Integrity and Respect
Benefits
25 days paid annual leave
Contribution into company pension