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Assistant Delivery Hub Supervisor
Vroom, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 22, 2021
Last Date
May 22, 2021
Location(s)
Job Description
Vroom
is an innovative end-to-end ecommerce company that is revolutionizing the car buying experience. Our scalable, data-driven technology brings all phases of the vehicle buying and selling process to consumers wherever they are and offers an extensive selection of vehicles, transparent pricing, competitive financing, and contact-free, at-home pick-up and delivery. We have experienced tremendous growth and have become a disruptive force in the automotive industry. Vroom is an exciting, dynamic workplace, and there's no better time to join the team than right now.
We are looking for an Assistant Supervisor that will assist in the daily operations of a remote dispatch facility. Focus on product quality and customer service is paramount. The ideal candidate is a strong team player with a can-do attitude who prioritizes customer satisfaction at every part of the process. This is a multifaceted role that will support our hub manager and drivers with customer communications, reporting, audits, and inventory planning.Responsibilities - Work directly with the Hub Manager and assist with operational duties for the distribution hub
- Assist in maintaining vehicle inventory at hub location including receiving vehicles and completing bill of lading
- Inspect vehicles for product quality according to company standards
- Support Hub Supervisor and delivery drivers to meet Vroom’s standard of operational excellence to maintain customer satisfaction
- Provide ongoing training to team on driver requirements, including DOT Road Tests and Company policies and procedures
- Monitor team KPIs and measure progress through regular and ad hoc reporting Direct team activity to ensure delivery schedules are met and vehicles arrive at the destination on time
- Maintain vehicle inventory at the hub location, including receiving vehicles, interfacing with logistics teams, and handling the necessary customer paperwork
- Coordinate with a network of 3rd parties to address minor repairs and perform warranty work
- Inspect vehicles for product quality and cleanliness according to company standards and report any quality and transport concerns to Hub Manager
- Work with drivers to verify that all vehicles are ready to deliver and have all the required items designated by Vroom
- Provide feedback to Hub Manager on process improvement opportunities, trending issues experienced by customers
- Report any accidents, incidents, or unusual occurrences to the dispatch office immediately; submit written reports on accidents, incidents, or unusual circumstances as required
- Collaborate with Customer Support and Delivery Support to resolve customer service issues as needed
- Assist in the implementation and adoption of new technology/processes and provide support during the change management process
- Champion a culture based on transparency, collaboration, accountability and intellectual curiosity
Role Requirements/Physical demands:- Comfortable moving (driving) vehicles or small one-car truck haulers around the hub and to customers as needed
- Assist drivers in preparing cars for delivery
- Wash and detail vehicles as needed
- Ability to lift to 50 pounds as needed
Qualifications - 1-2 years team lead experience
- Valid driver’s license required
- Clean driving record with no moving violations in the last three years
- Must pass a background check and drug test
- Have 2+ years of consumer-facing experience with superior customer service skills
- Excellent interpersonal skills, partner-centric and highly comfortable navigating through a wide range of situations in a fast-pace environment
- An analytical approach to your work: you enjoy thinking through problems and identifying ways to improve processes
- Alert, focused, and detail-oriented
- Self-starter, who works well independently
- Comfortable with digital tools and technology (e.g., CRM and inventory systems), Google Sheets, Google Docs, Google Slides, or similar software solutions
- Disciplined, dependable, and resourceful
- High level of composure and good stress management
- Ability to work weekends as needed
- Associates degree or higher preferred
Benefits
This full-time role offers competitive compensation; health, dental, and vision insurance; a 401k plan; fully company-paid short term disability, long term disability, and life insurance; access to a healthcare concierge service with virtual visits; and 15 annualized days of paid vacation.But our biggest benefit is being part of a low-ego, high performing team that's transforming the used car market into a modern, online and data-driven industry. We are looking for people who want to be a part of a contemporary startup culture. What getJob Specification
Vroom
Information Technology and Services - San Jose, United States