Driver Support Associate
INSHUR, United States
Job Description
Are you looking to work somewhere that’s stimulating and friendly with countless opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!
We are looking for a Driver Support Associate here at INSHUR, pre-pandemic based in NYC, and currently 100% remote but working the EST timezone. You’ll be working on re-inventing insurance in exciting markets across multiple territories, including the US, UK and Netherlands, and new European countries and US states as we expand.
Supported by (and reporting to) the US Customer Support Manager, you'll be joining a friendly team of 14 who believe in delivering a world class service experience to differentiate INSHUR from your average Insurance company and making a real difference to our customers lives.
What you'll do:
As our Driver Support Associate you will play an integral part of a growing team with the aim of continuing our international success, provide our customers with top-class insurance and technical support directly via the phone, email and chat, responding to all customers in a timely, efficient, polite and professional manner. You will ensure customer satisfaction by making our customers feel like they’re dealing with a person not an insurer, accurately logging all information on customer policies and our in-house systems and assisting in processing renewals, mid-term adjustments and cancellations on existing insurance policies
We don’t have a checklist of skills - our hiring process is much more around aptitude and passion so don’t worry if you’ve not used a particular tool or checked off all the skills and experience listed below.
That said, below is a guideline of skills for you to take a look at that we think would make you successful in this role.
We'd love to hear from you if:
- Have previous experience working within a high performing customer support environment
- Have excellent verbal and written communication skills and are fluent in English other languages such as Spanish would be a plus
- Are able to multitask, set priorities and manage time effectively
- Are able to quickly grasp a variety of products and internal processes to help answer customer questions
- Are able to remotely work a 40-hour shift pattern between the hours of 9am -7pm Monday - Sunday
- Are always happy to chip in
It would be an advantage (but not a must) if you have previous experience working within a regulated environment and you know your way around Kustomer (preferable) or another customer support tool. It would also be great if you’ve helped build out a customer facing self-serve knowledge base and can bring some of that experience to the table.
Your colleagues say you:
- Are passionate about delivering world class customer support
- Are a brilliant communicator and a great team player with the motivation to go above-and-beyond for our customers
- Have a growth mindset, are open to new ideas and embrace feedback amp; coaching
- Have an amazing ability to adapt to a given situation without compromising standards
What we offer
We provide a friendly and stimulating environment for everyone to grow, enjoy and thrive. Our working environment is a hybrid of remote and office based operation, depending on personal circumstances and individual and business needs.
Our budget for this role is $50-60k and we will take into account your previous experience, skills and expertise when agreeing on the final offer.
We offer all our employees stock options and we've built a benefits package that invests in our employee’s long-term personal and professional growth and well-being. Here’s a sample of what that includes:
- 30 days of holiday annually in addition to bank holidays
- Private healthcare coverage for you and your family
- Life insurance
- 13 weeks full pay parental leave regardless of your gender
- Flexibility to choose your own place of work
- Annual training allowance (no questions asked) and regular learning opportunities
- Monthly Flexible Wellbeing Allowance to help you stay healthy and productive
It goes without saying that we provide everyone with a laptop, monitor, peripherals, and any software you need.
Where possible, we will cross-train and/or focus on what interests you, whether it’s Marketing and Sales or Product and Engineering.
About Us
We are global team of just under a hundred people, based in the US, UK and the Netherlands, who value:
- Inclusivity, open-mindedness, and diversity
- Freedom to make long-term, high-impact decisions
- Delivering great results and having fun doing it
- The wellbeing of their teammates and the people around them