Store Supervisor - Bike Shop (Retail + Service)
Zoomo, United States
Job Description
OUR STORY
Founded in Sydney in 2017, Zoomo is leading the world at providing utility e-bikes and after market servicing. We’re a fast growing tech start up with a global footprint across the US, Australia and the UK. We are doubling in size every 6 months!
OUR PURPOSE
We are transitioning billions of urban miles from bikes, cars and trucks to smart e-bikes. eBikes are more efficient, more sustainable and now, easily accessible.
OUR VALUES
We move fast and score goals. We seek honest feedback. And we respect the individual.
Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibilities
- Build an inclusive, fun, and safe work environment - above all else, you will be responsible for ensuring the safety of your team and our riders
- Lead the workshop, open/close the shop and manage staff timesheets
- Define hiring needs, executing on those needs, and training new team members
- Ensure and manage staff efficiency, productivity, and performance
- Ensure process and reporting excellence
- Solve problems - all kinds of obstacles, barriers, problems, and snags happen on a daily basis and you must be ready to solve them fast
- Wear many different hats - the role will have ownership over areas including leading a diverse team of mechanics, overseeing our operations in the workshop, workplace safety, parts inventory and project management
- Fill in for Front of House and help in customer onboarding when needed
- Be customer service oriented and personable as you are the face of our company
- Create feedback loops with various stakeholder and the operations team; continuously iterating on how we can improve our product and service
- Perform routine inventory, tool and bike stock takes and liaise with the Fleet Manager to maintain needed stock
Requirements
- 2+ year in a supervisory role
- 2+ year in a customer facing role
- Knows how to use Microsoft Office, Google Sheets, Slack
- You’re an outstanding communicator, with the ability to interact and connect with many types of personalities
- You’re willing and enthusiastic about selling our product to potential riders
- You’re a patient teacher and have a passion for empowering others
- You’re able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
- You’re self motivated and able to operate independently with minimal oversight
- Ability to manage his or her own time and prioritize what’s important
- Flexibility is an absolute must, we are a startup - things change on the daily so we’re hoping you can flex outside your responsibilities, work different days and slightly different hours, where required
Benefits
We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, ground breaking technology, barriers to overcome, problems to pursue.
At Zoomo, we offer:
- $22 - $30 hourly wage, depending on experience
- The chance to be part of an organisation in hyper-growth mode with plenty of opportunity for personal development
- Flexible workplace with a team of extraordinary, motivated and fun co-workers
- The full support of an experienced management team in helping you meet your targets and your professional development goals