Member Experience Associate (Front Desk), Madison Square House
NeueHouse, United States
Job Description
NeueHouse is the private workspace and cultural home for creators, innovators, and thought leaders. With iconic buildings, timeless design, thought-provoking cultural experiences, and elevated hospitality, NeueHouse has reimagined the ideal environment for creative potential and progress.
Our Properties
NeueHouse currently operates across three different, but equally iconic properties in New York City and Los Angeles:
- Our Madison Square (MSQ) House is situated in New York’s iconic Flatiron District, was previously home for Tepper Galleries, a well-known Manhattan auction house for international artists and collectors in the 1930s and neighbors the 69th Regiment Armory where the first International Exhibition of Modern Art was held.
- Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LA’s most celebrated buildings and occupies the original CBS Studio (the world’s first structure built intentionally for broadcast). Here genre-defining artists from Orson Wells and Lucille Ball, to Janis Joplin, the Beach Boys, and Bob Dylan built their legacy.
- Our Bradbury House (BB) sits within the Bradbury building in DTLA. Built in 1893, the Bradbury Building is an architectural masterpiece and one of Los Angeles’ most historic landmarks. It has been heralded as one of the most thrilling spaces in all of North America and is renowned for its breathtaking skylit atrium filled with walkways, stairs, balconies, and intricate ironwork.
These properties are complemented by forthcoming houses in Venice Beach, and Miami, as well as proposed European locations. Regardless of locale, and by deliberate design, all of our environment and teams support, nurture and connect the NeueHouse community in reaching their creative potential.
The Role
Sitting across the Madison Square and Membership Experience teams, the Membership Experience Associate is one of the most visible and connected/connective roles within NeueHouse. Reporting into the Member Experience Manager and Member Experience Lead, the role sets the standard of service for all the NH Members, VIPs, guests, vendors and team members who walk through our doors.
As the home of the new, we’re investing in new ways of working, creating and collaborating and our Member Experience Associates are the first point of contact for our amazing, creative communities. Responsible for greeting members and visitors, taking charge with member/guest registration, scheduling and preparing meeting rooms for use, assisting with the maintenance of shared member spaces and amenities, and acting as the House’s main communication hub for internal and external communications.
NeueHouse’s team is lean and operates with a mindset of no task is too small. The Membership Experience Associate must expect to manage through ambiguity and will need to be ready to support all NH departments in meeting the needs of members and visitors.
Requirements
Empathetic, taking pride in details, and compelled to bring people together, The Membership Experience Associate builds, delivers, and stewards the moments that define NeueHouse for Members, Guests, and team past, present, and future. The role requires someone who is ready to:
- Actively work to shape the culture of NeueHouse, particularly as it relates to our catalyst values (generosity, authenticity, curiosity, and kindness), as well as promoting an atmosphere of creativity and elevated service
- Consistently offer professional, friendly and engaging service to members (prospective and present)
- Maintain the Front Desk, guest waiting area, Membership desk and vestibule area.
- Manage guest and member flows (Member + Guest check-in, notifying members of guest arrival, event check-ins)
- Connect Guests and Members in a timely matter using internal logs and SMS
- Clearly communicate all member needs internally to ensure maximum satisfaction
- Support IT team in preparing for and responding to member technical needs
- Answer the house phone and direct communication appropriately based on a per-case basis
- Accept incoming mail and accurately connect messenger pick-ups
- Be comfortable in conversing with members, guests and potential members regarding NeueHouse events, various programs, and amenities offered.
- Must be a positive and articulate ambassador of the NeueHouse project/brand.
- Make introductions between members for both social and professional purposes.
- Follow departmental policies and procedures.
- Follow all safety policies.
- Carries out any other reasonable duties and responsibilities as assigned.
We are looking to connect with candidates who bring:
- Outstanding customer service skills.
- Excellent communication skills, written and oral.<