Sinch is a leading communications platform provider serving customers worldwide. Our world class communications platform-as-a-service (CPaaS) processes over 100 billion API calls per year and combines programmable API’s, cloud computing with our unparalleled Tier 1 Super Network, to deliver one of the highest service levels in the industry.
Our highest revenue clients are the world’s largest Enterprises. These clients are complimented by a strong small/medium business base and developer community. We provide messaging, voice, video, and verification services via one platform removing the complexities of customer engagement for our clients.
Being on the leading edge of mobile technology means your career stays in line with fast paced technological advances.
Mission
Simply put, our mission is: Enriching engagement
The Sinch mission is to enrich engagements between enterprises and people. In order to accomplish our goals, we invest significantly in our in-house state-of-the-art technology and products which allow us to quickly and efficiently build relationships with a variety of players in our business.
Description
Our Strategic Accounts are the most important customers of Sinch. They generate a a significant portion of our revenues and represent the strongest opportunities for Sinch to grow business based on our, engagement, commitment and the quality of service we deliver. To continue building the VIP team serving these customers, we are hiring a Senior Solution Consultant Strategic Accounts. Reporting into the Head of Innovation and Strategic Solutions, the Solutions Consultant is responsible for interfacing directly with all our most important clients, present Sinch solutions to customer opportunties and to form customers requirements as a basis for input to Sinch Product Management. Working alongside and supporting the individual Account Teams, the Solutions Consultant will act as the communication and translation ‘bridge’ between customer requirements and the Sinch Product and Development teams for all of our products. The aim is to improve accuracy in the overall Sinch understanding of what the customer opportunities entail and deliver improved quality and speed into the client. Where possible you will steer the requirements away from ‘bespoke’ development and into features and functionality already available or ones the wider client base will benefit from.
The role requires a minimum 5 years of experience in in a similar role, likely working with or for a big tech company. You will have vast experience working directly with large clients, and in a similar field is desirable but not essential. You will quickly gain a broad knowledge of the Sinch products and run technical meetings independently. You will as part of a wider virtual team and be successful in ensuring the clients requirements map against our existing portfolio and influence the product and development where necessary. A self-starter requiring a minimum of supervision is expected, as well as a candidate used to working in a fast paced, fast changing environment. Working as part of the customer facing team to deliver a best in class service and driving a high level of customer satisfaction.
Key Responsibilities
Key Qualities amp; Requirements