Accounts Receivable Supervisor
The Hut Group, United States

About us:

The Hut Group (THG) is one of the world's largest and fastest growing online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors in over 160 markets worldwide. Our in-house teams create brilliant digital brand experiences built on our bespoke proprietary technology platform, that is used by hundreds of millions of people around the world today. With a world-class business, a proprietary technology platform, and disruptive business model, our ambition is to be the global digital leader.

Our culture is fast-paced and ambitious - we like to move twice as fast, as others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength, and we have over 5,000 diverse, smart thinkers across the globe, who are encouraged to think creatively and empowered to turn their ideas into actions.

To support our ambitious growth, we are looking for commercially astute, ambitious individuals, that can bring fresh and innovative thinking to THG, and play a part in driving the Group forward on its truly exciting journey.

About the division: THG Finance

Finance at THG is a rapidly growing and evolving team, covering all areas of finance from central functions such as accounts receivable and payable, treasury, tax and internal audit, to specific commercial teams for each of our divisions; Beauty, Tech, Consumer, Health and Brands. As the business expands and takes on new challenges in the form of acquired businesses or new ventures, finance is there to support every step of the way, leading to dynamic and challenging roles no two days are the same! Common characteristics among our team are the ability to drive change, adaptability and resourcefulness, to ensure we can keep pace with the business, without compromising on financial control or sales performance.

About the role:

Reporting into the Finance Manager, the primary responsibility of the Accounts Receivable Supervisor is to ensure that the processing of B2B customer billing is carried out as per company policy and right first-time approach to maximize cash and minimize risk.

The Accounts Receivable Supervisor will manage a billing portfolio of B2B customer accounts to the expected standard of customer experience. Liaise with THG internal stakeholders providing top class customer service levels and ensuring that the customers’ accounts are always up to date through allocating and posting cash receipts.

The Accounts Receivable Supervisor acts as a subject matter expert and point of reference for activities or issues related to customer billing and ensures that related processes are executed in line with the Group procedures and according to the internal and external audit requirements.

The primary responsibility of the Accounts Receivable Supervisor is to ensure that the processing of Suppliers invoices is carried out as per company policy and right first-time approach.

Job Responsibilities:

AR Delivery

• Process B2B Customer invoices and credit notes timely and accurately in accordance with HMRC VAT regulations, company guidelines and SLA’s
• Post customer receipts daily into the ledger and allocate invoices accurately according to remittance advices and SLA’s
• Send customer invoices via email once posted and upload to portals where required according to SLA’s
• Provide support to internal stakeholders and expertise, and act as first point of reference to resolve any queries coming through the relevant mailbox. Handle all queries efficiently and effectively to ensure all SLA’s and KPI’s are met
• Develop and maintain excellent working relationships with external Customers, internal stakeholders and wider finance teams
• Strives to achieve best practice performance levels as per benchmarks agreed with the Accounts Receivable Manager
• Reconcile payments and process returns.

Process Management and Improvement

• In liaison with the Finance Manager, identify and propose continuous improvement initiatives
• Work with internal stakeholders to understand their expectations and processes, and build professional relationships wtih them

KPI's

• Processing invoices/credits correctly and timely within the system
• Adhering to agreed deadlines
• Correct level of communication to customers and internal stakeholders
• Working with colleagues across the business to identify improved ways of working
• Great Customer Service

Requirements

• A good knowledge amp; understanding of Accounts Receivable processes
• You will h

Job Rewards and Benefits