Client Partner
Postclick, United States
Job Description
Who is Postclick?
As the global leader in digital advertising conversion, we are on a mission to automate advertising conversion by dynamically delivering relevant post-click experiences at a scale previously thought impossible. We offer two impactful products to improve your advertising conversion - Instapage for SMB’s and the new Postclick Advertising Cloud platform for Enterprises.
Our diverse team is made up of innovators who seek high and push hard! We are a people-first tech start-up based in the SOMA area of San Francisco with offices in Austin, Texas, Timisoara, Romania, Warsaw, Poland, Bialystok, Poland, and some fully remote employees!
As a Postclicker, we treat everyone with respect. We love our jobs, even on Mondays. We strive to have buckets of fun!
Advertisers who focus only on getting more clicks are leaving their customers at the finish line. They need to finish strong with relevant landing page experiences that drive conversions. But most companies are not equipped to build these experiences at scale, so their conversion rate suffers. Postclick is changing that. Postclick helps digital marketers maximize their advertising conversions and return on ad spend by delivering hyper-relevant post-click experiences at a scale previously thought impossible.
Delivered as a tech-enabled service, Postclick combines unparalleled conversion expertise, which comes from creating over 2 million post-click experiences for 10,000 brands, with the world's first Post-Click Automation platform, which is powered by machine learning, data science, and automation! Click on this link to learn more about what we believe!
A bit about you.
You love your work, and you want to be a part of an extraordinary Team! You believe in having a diverse and inclusive culture that promotes equality for all.
- You are exceptional at maintaining and growing a diverse portfolio of client relationships.
- You love managing all parts of the client lifecycle, from onboarding to renewal.
- You enjoy working independently without micromanagement, prioritizing your book of business according to client needs.
- You’ve functioned as a trusted advisor within client relationships previously.
- You’re a team player who is ready to hit the ground running!
A day in the life
- Manage a portfolio of complex client relationships
- Acting as the project manager, main POC for client interactions
- Facilitates post-mortems to identify process optimization opportunities, improve sales positioning of services, and overall project management gaps that may exist.
- Contributes to the clients growth and lead conversion strategy
- Aiding or directly accountable for SOWs, tracking and reporting project deliverables, and managing schedules
- Defining milestones for success in conjunction with the client and internal teams
- Identifying, leading, and facilitating expansion discussions
- Maintaining a 75% client renewal rate
- Contributing to the success of Professional Services CSAT/KPIs
- Collaborating with global dispersed teams
- Understanding of how the Professional Services group prioritizing margin, capacity, and revenue to drive Postclick business results
- Has the ability to make decision and take actions in the face of demanding client situations
- Makes a visible effort to become a subject matter expert and builds trust with aligned clients
Requirements
We would love to hear from you if this sounds like you
- Undergraduate Degree or equivalent experience
- 5-7 years of relevant experience
- Previous experience consulting or managing digital advertising strategy
- Previous experience in project management and agency environment
- Design, Implementation, and Strategic Agency experience (asset)
- Expert communications and relationship management experience
- Very detail oriented
- Familiarity with PSA, PM, and business management tools (asset)
Next Steps!
If this sounds like you, then we can’t wait to meet you! Please send us your resume or detailed Linkedin profile and tell us a little about yourself with a cover letter that showcases some of the wondrous things you can do and why you want to work with us!
There's one more significant thing. We are an equal opportunity employer that searches for outstanding people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to build an inclusive work environment where we love to come to work every day, even Mondays! We'd be happy to provide reasonable accommodations to help you apply - Postclick Careers - Join Our Team.
Benefits
Some of our amazing benefits includ