Job Description
Director of Business OperationsLocation: New York
Our mission: to eliminate every barrier to mental health.
Spring Health is the leading comprehensive mental health benefit for employers. We help employees understand their mental health issues and connect with best-in-class providers to get the right treatment at the right time.
From early detection to full recovery, Spring Health is the only clinically validated solution in the market proven to be more effective than traditional mental healthcare. By combining the latest technology with vetted providers, we help engage 1 in 3 employees, reduce recovery times, and lower healthcare costs. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry. We have raised over $100M to date from prominent VCs including Tiger Global, Northzone, Rethink, Work-Bench, RRE, and General Catalyst.
The Director of Business Operations will be directly responsible for successfully operationalizing and integrating new service offerings brought to life through partnerships and acquisitions, and will report to the SVP of Operations. Spring Health is launching its Business Operations Team and is committed to finding its exceptional and long-term leader. The ideal candidate has a proven track record working within or alongside health systems and experience in high-growth startup environments. We are seeking an entrepreneurial operator and leader with a deep passion for improving access to high-quality mental healthcare delivered in a compassionate and precise manner. This is a highly cross-functional and strategic role that will require a high degree of autonomy, collaboration and comfort with ambiguity.
What you'll be doing:
-Be responsible for the implementation, operationalization and management of new service offerings with a member-first approach.-Building and leading a new department at Spring Health from the ground up-Work cross-functionally and strategically with Business Development, Care Operations, Health Plan Operations, Partnership Success, Product, Data Science, Medical Affairs and the Executive Team to achieve shared success and impact-Define, own and deliver on success metrics for new product offerings via third-party partnerships-Collaborate with Business Development regularly to inform and refine growth opportunities that Spring Health is uniquely equipped to pursue-Collaborate with Marketing, Sales and Partnership Success to drive the creation and effective utilization of collateral to effectively drive and retain revenue
What we expect from you:
-You have a deep experience in operations, healthcare and strategy with a proven ability to think holistically while being deeply analytical and detail-oriented-You have 5+ years of cross-functional leadership experience in a high-growth startup and/or healthcare systems-You have direct healthcare experience-You embody a member gt; team gt; individual perspective-You are a top performer, yet a collaborative and cross-functional leader who thrives in a culture of collaboration, accountability, and entrepreneurship-You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal and external relationships-Exceptional at communication: written, verbal and listening skills-You obsess about achieving your goals and are relentless in pursuing them-You value levity, humility, collaboration and deriving fulfillment from success achieved through the work you accomplish with others
Why you'll like working at Spring Health:
-High caliber team: make an impact on something that truly helps people, alongside an incredible team-Big mission: we're revolutionizing the mental health industry-Big market and big upside in sales: Our product has strong product-market fit in a huge market with strong demand-The challenge: make a big impact by joining a fast-growing team in its early stages-We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, re
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