Client Relationship Associate (Spanish and/or Portuguese)
First Help Financial, United States
Job Description
First Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. From our Boston and Phoenix offices, we lend to and support our portfolio which has consistently grown 35% each year over the last five years. Our exponential growth also comes with financial stability as a company.
Here you will find hard-working coworkers that are experts in their jobs and dedicated to their customers. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work.
Your Title: Client Relationship Associate
Your Location: Anywhere within the USA
You Report To: Collections Manager
Schedule: Monday through Friday10:30am to 7pm EST, every third Saturday 9am to 5:30pm EST
We are seeking a highly motivated Client Relationship Associate. You will be communicating with our borrowers by answering inbound calls and/ or corresponding in a fast paced, goal oriented Servicing Department. This is a full-time position that will require 40+ hours a week, Monday to Friday, with occasional Saturday rotation schedule.
Your responsibilities would be, but are not limited to:
- Provide customer service regarding issues in heavy traffic call center
- Responsible for opening clients complaints and refer to manager if needed
- Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
- Meet defined department goals and activity metrics
- Daily / weekly reporting to direct supervisor
- Provide pay off quotes to dealers and customers
- Assist clients with Insurance and registration issues
- Contact insurance companies for policy verification and other various issues
- Provide written account information as requested by customers
What you Bring:
- Fluent in Spanish and English
- High level of professionalism and commitment to the job
- Detail oriented mindset
- Excellent written and verbal communication skills
- 1 year of customer service or retail experience preferred
What you Bring:
- Fluent in Spanish and English
- High level of professionalism and commitment to the job
- Detail oriented mindset
- Excellent written and verbal communication skills
- 1 year of customer service or retail experience preferred
This opportunity comes with a generous base salary, quarterly bonus, medical/dental/vision insurance (among other health and welfare benefits) and a company match to your retirement plan!
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.
About FHF
- Great Perks We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement
- Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want our team to have room for their family, friends and themselves. Finally, we care deeply about ensuring every employee personal growth, so we engage each employee to build a career plan that benefits everyone.