Public Adjuster
Emplicity Search, United States

The Public Adjuster (PA) is a result-oriented self-starter with a positive attitude, with excellent communication, problem solving and strong advocacy skills. The PA is a professional claims handler who advocates for the policyholder in appraising and negotiating a claimant's insurance claim throughout the claim process. The PA works well in a rapid paced environment, models behaviors that reflect APA’s core values and reports to a Claims Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a summary of the essential functions. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Manage claims load and resolution of claims through completion in a timely manner in line with APA’s quality standards.
• Assist Claims Director in inspecting leads and signing them as needed.
• Inspecting, measuring, presenting, and advocating a claim from beginning to end.
• Effectively and efficiently utilize APA’s core resources for claims handling, including legal, engineering, loss draft, and leadership teams where needed to resolve claims and maximize value for our clients.
• Effectively and efficiently utilize all claims related management / support systems and tools.
• Be a good team member, help others where needed.
• Evaluate our client’s insurance policies in order to determine what coverage may be applicable to a claim.

• Thoroughly investigate assigned claims and prepare and present a strong claim presentation on behalf of APA’s clients to negotiate a settlement with the insurance company.
• Prepare detailed scope and cost estimates utilizing experts as required for effective substantiated claim presentation.
• Properly document claim files pursuant to APA’s Standard Operating Procedures.

Other:

• Be willing and open to learning how to use different hardware tools and software applications for the job.
• Manage Clients’ expectations.
• Establish on-going relationships with APA’s valued clients to create new leads and business opportunities.
• Maintain APA’s high-level service standards, reporting procedures, and statutory compliance.
• Participate in networking and marketing events representing APA as required.
• Maintain a regular course of self-improvement to satisfy licensing, continued education requirements, and increase professional internal APA and industry related knowledge.
• Strive to understand what others are trying to achieve, plan and execute work in a helpful and collaborative manner, be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create positive impact, and be diligent in delivering results.
• Promote APA in networking and marketing events to establish traction in the marketplace.
• Make sure all licenses and certificates are up to date.
• Identify areas of opportunities where PAs can expand their knowledge.
• Obtain AIC certification within 30 months from official hiring date (to be paid by APA).

Requirements

The requirements listed below are representative of the knowledge, skill and/or ability required:

• Understanding of the insurance industry standards, policies, applicable laws and regulations.
• Bachelor’s degree in business management related fields or, in-lieu of degree, equivalent education, training, and work-related experience.
• Excellent written and verbal communication skills.
• Ability to eloquently present technical matters in simple terms for non-technical individuals.
• Excellent computer skills, including proficiency in Microsoft Windows, Microsoft Office and in Xactimate.
• Strong organizational and interpersonal skills.
• Goal oriented and comfortable working with metrics.

Benefits

In addition to a phenomenal career opportunity, APA offers an excellent benefits package, including:

• Competitive salary commensurate with experience.
• Commission + base salary + bonus.
• 401k (3% non-elective).
• Health and dental insurance options.
• Long term disability plan.
• Company provided life insurance.
• Car amp; phone allowance.
• Generous paid holidays and paid time-off policy.
• Career advancement and development opportunities.

Job Rewards and Benefits