Shop Inventory Specialist
The Sill, United States
Job Description
As a Shop Inventory Specialist, you are a plant-impassioned, business-minded individual who can work independently with strong attention to detail. You possess a drive to grow, learn, and lead in a specialized operations-focused role that will result in tighter in-shop efficiencies. You love to train plant enthusiasts and plant novices alike about all things plant care and product handling. You thrive in fast paced environments, and are driven to achieve operational results while providing a positive customer and team experience at a variety of touchpoints.
Location
This role will be located at our Chicago Shop.
Reporting
This role reports to the Shop Manager.
Areas of Responsibility
- Display The Sill's values, Culture of Yes, the brand history and mission in your interactions with customers and teammates
- Actively engage amp; greet all customers while customer facing, offering support as needed.
- Develop expertise in various daily operational systems, training materials, and SOP’s (NetSuite, Shopify, Gmail account, phone, local delivery platforms, Asana, Slack, etc), processing transactions and responding to inter-company communication as needed
- Accurately open and close the shop as an effective and responsible Keyholder and assume supervisory responsibility when shop management is not present
- Maintain security and safety awareness within the shop, following The Sill’s safety guidelines at all times
- Be the plant expert for the shop, building a holistic knowledge of The Sill’s product line and developing a working knowledge of all of The Sill’s plants and plant care
- Develop and maintain a plant care schedule in partnership with shop management, delegating daily tasks, and performing daily plant care maintenance as needed
- Ensure the shop team is versed on all inventory handling and plant care practices/SOP’s and conduct re-training in partnership with management as needed
- Lead and complete weekly/monthly cycle counts following the company guidelines, identify common themes and discrepancies, and compile recaps to senior management with opportunities. Support shop management in preparing action plans where needed
- Maintain a clean and orderly shop, adhering to all cleanliness and upkeep guidelines
- Lead and complete accurate receiving (transfer orders) of weekly/bi-weekly inventory shipments and compile recaps and feedback to senior management
- Complete all product shrinkage and internal transfers with accuracy
- Compile and send weekly supply and packaging requests to shop management
- Support in maintaining visual merchandising as needed
- Own inventory standards, ensuring proper barcoding and on-hand accuracy at all times
- Own all back of house and storage area organization and communicate standards to the team.
Requirements
- 2+ years of experience in a retail role- operations, merchandising, or inventory focus preferable
- Love of The Sill and a natural plant enthusiast. Prior plant background/knowledge a plus!
- Ability to work with a sense of urgency
- Ability to lift/carry up to 50lbs
- Comfortable providing upward feedback, delegating tasks, and getting your hands dirty- yes, we work with dirt!
- Detail-oriented with strong organizational, follow-up, and communication skills
- Ability to receive constructive criticism and feedback with a willingness to learn and improve
- Ability to maintain a positive, optimistic, empathetic attitude at all times highly respectful of others
Schedule Requirements
- Part Time: You will be expected to work 20-28 hours/week depending on seasonality
- You must be available on weekday mornings and preferably some nights.
- You must be flexible to work between 4 and 8 hour shifts
- You must be available to work during heavy traffic sales (ex: Sidewalk Sale)
- Available to work during retail black out periods and holidays like Thanksgiving, Christmas, Valentine’s Day, Mother’s Day, etc.
About The Sill
Biophilic design for the naturally curious.
At The Sill, we offer new ways to infuse nature into as many everyday rituals as possible through biophilic design, increasing your connectivity to the natural world. In the past year, we’ve gained a new perspective on the spaces we inhabit: our homes, our offices, our home-offices! Tending and cultivating all these places offers a chance to reflect, restore and transform for the better.
Kick-started in 2017, we are backed by over $15M in institutional venture capital from first-class investors including Brand Foundry Ventures, The Chernin Group, 2X Consumer Products Growth Partners and Raine