Medical Assistant - Physician Secretary
Polaris Spine and Neurosurgery Center, United States

RESPONSIBILITIES

• Be the face of the physician team and provide impeccable customer service at all times
• Directly interact with patients to assist, answer questions and address concerns
• Answer and respond to all internal and external communication promptly and in a professional and courteous manner
• Enter and maintain detailed demographic and clinical data in EMR
• Schedule appointments
• Enter orders
• Manage and communicate physician team schedule
• Ensure confidentiality of sensitive information
• Work with clinical staff to ensure clinic runs smoothly
• Assist physician team and other departments as needed
• Support Operations Manager and other departments with other administrative duties, projects and office tasks

Requirements

• Prior experience working as a medical secretary or executive administrative position
• Exceptional customer service skills and have the ability to remain calm during challenging and/or difficult situations
• Strong interpersonal skills and excellent verbal and written communication skills
• Ability to effectively communicate and work with physicians, patients, staff and management
• Make sound independent judgments
• Must be able to prioritize tasks and possess strong organizational skills
• Clinical background and knowledge beneficial
• Ability to handle a high volume of phone calls and emails
• Must be extremely hard-working, flexible and able to multi-task in a busy clinical environment
• Reliable and punctual
• Must maintain a professional appearance
• Maintain HIPAA compliance standards

Benefits

• Competitive Pay
• Paid time off and paid Holidays
• Medical, dental and vision insurance
• 401(k) after 1 year of service
• Great work environment

Job Rewards and Benefits