Delivery Consultant
Skedulo, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 29, 2021
Last Date
May 29, 2021
Location(s)

Job Description

Founded in 2013, Skedulo is a fast-growing SaaS company headquartered in San Francisco and with offices in Australia, Vietnam, and the United Kingdom looking for a Business Analyst to join us!

You will be responsible for performing the consultant role on Skedulo implementation projects and working with the project team to ensure a successful project delivery where the customer achieves their intended business value outcomes. This will involve collaborating with internal and external stakeholders to gather business requirements, advising around use of core Skedulo Platform / Salesforce and related best practices, perform hands on configuration (not code) of the solution on Skedulo Platform and/or Salesforce, prepare and delivering customer-specific training on how to best utilise the end to end solution, and lead the project team in validating the solution is functional for final deployment. In this role you will be working closely with Solution Architects, Project Managers and Customers to provide consulting advice on how to get the most out of Skedulo Deskless Productivity Cloud.

Skedulo builds deskless productivity software for the 80% of global workers who don’t work in a traditional office setting. From employees in fixed location facilities to mobile field workers on the frontline, deskless workers number 2.7 billion worldwide. Our platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are full-time, part-time, or contract employees.

DHL, Sunrun, The American Red Cross and hundreds of other organizations have used Skedulo’s Deskless Productivity Cloud to book over 5M appointments worldwide. The company has secured over $40 million in funding to date, led by Microsoft's venture firm M12, Costanoa Ventures, and Blackbird.

This position reports to the Regional Director of Project Delivery and works closely with Project Management, Technical Development, Solution Architecture and Customer Success teams.

Requirements

  • Writing clear User Stories to outline the business requirements in customer-friendly terms (with input from Skedulo Solution Architects where applicable)
  • Documenting and mapping As-Is and To-be business process requirements, using LucidChart, Visio, or similar tool (or working with a BA to achieve this if a BA is assigned to the Project)
  • Consulting to the Customer on how to maximise the benefit of core Skedulo Platform to achieve their process flows and determining which requirements best map into which core Skedulo functions based on best practices.
  • Driving customer engagement in decision-making around a preferred final solution based on your advice and best practices
  • Demonstrating and presenting to the Customer stakeholder group how the proposed solution fits their requirements for example in end of sprint demo’s.
  • Be the go between for the technical solution as outlined by the Solution Architect and the Customer stakeholders
  • Configure Skedulo Platform and/or Salesforce to meet the ‘configuration-based’ requirements and work with Skedulo Technical Development team as they complete ‘development-based’ requirements.
  • Test the built solutions against the documented business requirements (alongside the Skedulo QA assigned to the project)
  • Provides guidance to customer stakeholders for UAT (overview of test cases and data requirements for end-to-end testing)
  • Support Solution Architect team during Discovery phases, and Project Manager during Build amp; Test phases
  • Working with the wider Project Team to prepare an deliver a handover to Customer Success and Tech Support teams on Project Completion
  • Assisting with clarifying how the solution is designed/built/configured during Project Hypercare period immediately following deployment to Production
  • Developing and meeting quarterly objectives (OKRs) as set forth by the project delivery team


Minimum Requirements

  • Must have at least 3 years experience in software business analysis or consulting
  • Must have at least 5 years practical experience documenting amp; mapping requirements using user stories and process maps (using a formal notation methodology)
  • Must have at least 2-3 years of practical Salesforce experience at an administrator-level
  • Must have at least 2-3 years experience collecting business requirements from External Customers
  • Must have a demonstrated ability to prepare and deliver training sessions to customers
  • Must have excellent written, verbal and interpersonal communication skills
  • Must have strong presentation skills at all levels of the company including C-Suite
  • Must have a proven strong teamwork ethic

Preferred Requirements

  • Preferred candidates have at least 1 year experience wo

Job Specification

Job Rewards and Benefits

Skedulo

Information Technology and Services - Hanoi, Vietnam
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