Salesforce Business Solution Architect
Rainmaker Associates LLC, United States
Job Description
At Rainmaker Associates, we are problem solvers. We’re passionate about helping people solve problems and overcome challenges so that they can achieve their potential.
- We take initiative and own the problem
- We take the customer’s success personally and advocate for them (even though they may fight it)
- We value hard work and smart thinking
- We team up with each other, our customers and our partners
We love to make an impact, to leave our mark, to take on a challenge, to master something new, to figure it out, to muscle through
We hate futility amp; monotony, to waste clients’ money, to leave the job undone, when we point out the cliff and they jump off!
If you share these values, then you can be a Rainmaker!
The Business Architect is a team leader on our Strategic Customer Product, Experience and Business Process Engagements. This person is tasked with facilitating workshops to gain an understanding of our client's products, customers, processes and technology. The Business Architect maps out solutions and develops customer roadmaps through all of the Cloud products offered by Salesforce.com and other related cloud technologies and platforms, and from that designs solutions that includes business innovation and transformation, improved process definition as well as best-practice architecture and implementation of Salesforce.com and other related cloud based technologies.
The Business Architect will maintain continuity with a solution implementation team to ensure what is delivered adheres to the project vision, scope, long term roadmap and Rainmaker best practices.
Key Responsibilities
- Leverage people, process and technology to establish a solution strategy that aligns to the business strategy, engages stakeholders and supports the development of a World Class sales, service and marketing organization
- Working with multiple stakeholders, identify the most important client business challenges, conduct analysis, and present strategic solutions that align to the corporate sales, service and marketing strategies.
- Lead senior business stakeholders through transformative activities, beginning with discovery through the delivery of business value, designed at streamlining business processes to achieve optimal performance
- Proven ability to build relationships with constituents, including: clients
- (business and IT), internal teams, and consulting partners
- Collaborate with sales during the presales/discovery stage to research and understand client business challenges and drive towards value added solutions
- Contribute within Rainmaker to the development of delivery tools and resources, thought leadership, and client offerings through personal experience and perspective
- Guide resources assigned to the project that are responsible for the implementation of cloud solutions designed to enhance the client experience
- Build a clear requirements development strategy for each customer engagement.
- Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to customers.
- Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.
- Responsible for identification and inventory of customer process pain points and gaps in best practices.
- Perform rapid analysis and decomposition of complex business information into technical process components.
- Perform business process modeling, User experience(customer and employee) modeling and basic technical architecture diagramming.
- Experience in building and presenting various project deliverables including: Process Flow Diagrams, Entity Relationship Diagrams, Basic Integration Topography Diagrams, Executive Design Summaries
- Can interpret technical and business strategy roadmaps and apply a detailed technical solution.
- Experience in building and presenting various project deliverables including: Process Flow diagrams, Entity Relationship Diagrams, Basic
- Comfortable building and demonstrating prototypes in Salesforce.
- Strong presenter to C Suite level audiences as well as technical teams.
- Comfortable with heavy involvement in user acceptance test planning.
- Effectively leverage multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)
- Has hands on experience in several mid-size, global implementations using salesforce.com in some of the following areas with technical solutioning capabilities around:
*System Implementation amp; Adoption
*Salesforce.com Sales Cloud
*Salesforce.com Service Cloud
*Salesforce.com Marketing Cloud
*Salesforce.com Communities and Mobile
*Salesfor