Advisory Services Consultant - Focus in ITBM
Crossfuze, United States
Job Description
Crossfuze is recruiting for an Advisory Services Consultant with a focus on ITBM and OCM to join our team.
The Advisory Services Consultant (ASC) works to ensure alignment of proposed solutions with the client organization’s stated Business Goals and Objectives. The ASC plans designs and facilitates business, organizational and process discussions with Clients, defining strategy and vision, building consensus regarding outcomes and benefits, and ensuring the delivered solution realizes those benefits. With a diverse IT and/or Management Consulting background and knowledge of industry IT trends, the ASCs establish a ‘Trusted Advisor’ relationship with Clients, external partners, as well as other Crossfuze internal teams.
- Establishing a ‘Trusted Advisor’ relationship with clients and prospects
- Working with client stakeholders and sponsors, gain a strong understanding of the client’s objectives, strengths, pain points, and areas for improvement. Establish an agreed multi-phase roadmap to accelerate the client’s path to maturity
- Lead practice level workshops with key client stakeholders to define an agreed 'to be' state practice definition, including guidance to alignment with industry recommended practices
- Develop required documentation such as process design documents, workshop presentations, use cases, workshop agenda, roles/responsibilities descriptions
- Identify areas of process improvement (efficiency and effectiveness) and recommend solutions with related business case (e.g., benefits, costs, implementation considerations, risks, etc.)
- Recommend metrics and KPI’s to quantify the impact of the solution and drive continual service improvement
Requirements
- 5+ years experience in IT Service Management and Service Delivery
- 3+ years experience in IT Business Management, including: Project Portfolio Management, Agile Development, DevOps, IT Financial Management, etc.
- 3+ years experience in leading Transformational initiatives leveraging leading Organizational Change Management methods and practices
- 3+ years experience with the ServiceNow platform, ideally as a platform owner, platform manager, or product owner.
- Consulting experience (either external or internal), including implementation experience with one or more common enterprise software solutions
- Experience in leading and managing business transformation for mid to large sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization
- Ability to manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
- Experience designing and implementing client facing solutions involving enterprise software
Benefits
- Work from Home Options
- Custom Training amp; Development Programs
- Competitive Paid Time Off Benefits
- Healthcare Plan (Medical, Dental amp; Vision)
- 401(k) with Employer Match
- Life Insurance (Basic, Voluntary amp; ADamp;D)
- Short Term amp; Long Term Disability
Equal Employment Opportunity
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.