Baby Product Project - Tickets, Chat, Phones
ModSquad, United States

This project is looking for Tier 1, with potential for Tier 2, Customer Service experts to provide ticket, chat, and phone support.
We will be providing support through Zendesk to users who have any questions about the product, returns, promotions, etc. The majority of the work will be ticket and chat support. We will also provide phone support, although their phone volume is very low.
This requires professional level English speakers.
Hours/Availability Needed (all times Pacific):Monday - Friday: 8 am - 2 pmSaturday - Sunday: 7 - 10 am The Ideal Candidate:

• Is extremely empathetic.
• Believes the customer is always right.
• Has very strong written and verbal communication skills.
• Is able to quickly learn new information and put it into action.
• Bonus points if you have Shopify experience!

***PRO TIP*** Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.#workfromhome #freelance #remote #modsquad #wearethemods #customersupport #emailsupport