Consumer Review Platform - Engagement Moderation (USA based)
ModSquad, United States

Our client provides a platform for consumer reviews, empowering consumers to share feedback at any time with businesses and other consumers, while finding businesses they can trust. For businesses, it's a powerful way to listen and respond to consumers, improve their offering, and earn trust.
As part of the Content Integrity team, you'll follow a set of complex workflows to ascertain whether a review is fair and valid, ensuring that reviews posted on the platform are all trustworthy.
Hours: Open AvailabilityIdeal availability - between 4 am and 6 pm PST
Project Commitment:90 DaysKey Attributes:

• Moderation experience required
• Excellent writing skills required
• Ability to diagnose and appropriately respond to customer comments/concerns|
• Ability to clarify and reinforce a brand's reputation
• Experience managing complex workflows
• Utilizing empathy in all your responses
• Knowing how to be an extension of a client's brand

***PRO TIP*** Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.