We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.
To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.
At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us.
We serve millions, but we choose our people one at a time
We are in search for a Provider Account Manager/ Workforce Management Associate who will be responsible for delivering front-line and back-end support for remote providers across the US to ensure provider retention, and appropriate staffing levels. Responsibilities - Acting as the first point of contact for your network of Babylon clinicians and ensuring that their issues are resolved in a timely manner
- Building strong relationships with your cohort of clinicians in order to help boost engagement, productivity, job satisfaction and ensure maximum retention
- Entering, managing, and maintaining clinician shifts inputted into our scheduling system and running quality checks to ensure flawless accuracy of any schedule change
- Ensuring KPIs around wait times are achieved by ensuring schedules are accurately and efficiently filled and managed
- Troubleshooting day-to-day issues with the schedule including last minute urgent operational issues
- Managing high-pressure situations such as last-minute cancellations on the schedule and sourcing additional capacity for these gaps
- Taking ownership of any issues that come your way in order to provide our providers a support experience that goes beyond their expectations
- Documenting and optimizing processes and systems to support clinician and schedule management
- Assisting in all areas that contribute to the efficiency, engagement, and performance of Babylon's clinical workforce
Qualifications- 1- 3 years of experience working in a workforce management, account management, recruitment or similar operational roles
- Proficient computer skills, (simultaneous use of multiple tools and platforms)
- Ability to thrive in ambiguity and adapt to change in accordance with business priorities
- Highly resourceful self-learner, with the ability to operate effectively independently - forward looking thinker, who actively seeks opportunities and proposes solutions
- Strong communication and interpersonal skills
- Excellent organizational and time management skills, ability to multitask, keen attention to detail and follow-up skills
- Ability to organize and prioritize work and manage multiple priorities simultaneously to meet deadlines
- Interest in healthcare and technology
Benefits:- Competitive Salary + Bonus
- Medical, dental, vision health insurance
- Employer-sponsored 401k
- 20 days PTO
We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.
At Babylon, we have Power of Diversity groups (PODs) to drive positive engagements that create and foster a diverse and inclusive environment and we seek to recruit, develop and retain the most talented people from a diverse pool of candidates.
Our mission is to put an accessible and affordable health service in the hands of every person on earth. Diversity and inclusion play a key role in helping us bring this mission to life and create a true sense of belonging for all.