Quality Assurance and Business Data Analyst for E-commerce
Golden Lighting, United States
Job Description
Full-Time Quality Assurance (QA) and Business Data Analyst for E-commerce
Golden Lighting, Inc. is an established and growing distribution company headquartered in Tallahassee, FL, and we’re looking for a self-motivated, hard-working, and detail-oriented Quality Assurance (QA) and Business Data Analyst to join our team. We pride ourselves on delivering our residential lighting products across multiple E-commerce and retail stores with unmatched customer service. The innovation happening within our E-commerce Team is one of the key reasons for our continued success, even during the Covid-19 pandemic and recession. This QA and Business Data Analyst position has numerous opportunities for professional growth and for making significant contributions to the company.
The QA and Business Data Analyst position is similar to a software tester, but in this case, you would be auditing E-commerce pages to ensure our products are listed correctly. Another difference is that you will be able to make corrections directly through E-commerce portals instead of just writing up bug reports. Your duties would also include managing extensive product data within databases and spreadsheets along with continually uploading new products to all partner retailer sites (e.g. Wayfair, Home Depot, Lowe's, etc.) The position will interact with Sales, Product Development, Supply Chain, IT, and Customer Service departments to ensure that initiatives are coordinated and executed on time and accurately. This position will report directly to the Sales Director, and the annual salary will be competitive based on your level of experience.
Choosing where to work is just as important as the job itself, so here's a little bit about Golden Lighting. Our company is relatively small (less than 50 employees), and we have a family-oriented workplace vibe where everyone can get to know each other. Because of our smaller size, we're able to make adjustments to market conditions quickly as compared to larger corporations. We are a privately-held company (not a publicly-traded one), so that means we make business decisions that benefit our employees and customers instead of focusing on increasing the share value for outside investors. One of our core values is being innovative within our industry, so we are constantly researching new product trends, more effective ways of operating, and new routes for selling our products.
Please note that this is not a remote-only position. Although there may be some flexibility with part-time remote work opportunities, we do require applicants for this position to either be located in the Tallahassee, FL area or to be interested in relocating. The reason for this requirement is that we truly value having a positive workplace environment and the enhanced connection our employees have with in-person communication and social activities. Within our office, we are taking Covid precautions including mandatory mask-wearing and spread out work areas.
If you're OK with this requirement and are interested in this opportunity, please read on!
As a QA and Business Data Analyst, your duties will include:
- Uploading and distributing product data and media assets to all retailers (multiple channels)
- Managing product data within different databases and MS Excel spreadsheets
- Reducing the product on-boarding process time for any new product releases or new customers
- Auditing E-commerce partners’ sites for content integrity, completeness, and optimization
- Working with Customer Service to answer support-related questions when necessary
- Creating, optimizing, and managing enhanced content for top E-commerce accounts
- Managing E-commerce supplier portal accounts
- Becoming proficient with our internal ERP system (NetSuite) to independently create and modify reports as well as manage customer and item records
- Producing and communicating regular E-commerce reports to the management team
- Staying abreast of E-commerce industry trends and innovations to drive new analytics initiatives that contribute to business goals
- Assisting in determining appropriate strategies to reduce returns and increase buyer conversions
- Assisting in communication between the Sales and Design/Supply Chain teams in order to implement new product data/content requirements internally
- Performing other duties in support of overall E-commerce and company goals
- Being open to the opportunity to grow your skills and duties
Requirements
This job might be for you if:
- You have outstanding knowledge of MS Excel and understand the advanced functions of Excel (critical requirement)
- You have strong writing skills and professional communication (email and phone)
- You