Relationship Banker II Full-Time (Waukesha)
Tri City National Bank, United States
Job Description
Invest In You! Tri City National Bank is your hometown bank. We believe in putting customers first, building relationships, and fostering a sense of community. We work in a team environment with opportunities for hard workers to grow personally and professionally. We enjoy celebrating success and great benefits along the way. Most importantly, we believe superior customer service paired with the right banking solutions help our customers and businesses fulfill their financial dreams, and our communities grow. Our ideal candidate believes in our mission, values continuous learning, and is comfortable adapting to change. If this resonates with you, apply today and come join our team. #investinyou
At Tri City National Bank come and work for your local Community Bank where you will receive the following great benefits* and invest in you!
- Full Time: 401(k), tuition reimbursement, medical, dental, vision paid vacation and more!
- Part Time: 401(k), up to 20 hours of paid vacation after 6 months and work-life balance!
- No early mornings or late nights.
- Monthly schedule.
- Closed on major holidays.
- Learn about the financial industry.
- Regular feedback with five reviews in the first two years with opportunities for promotions and wage increases.
- Opportunities to give back to the community and make a difference.
- You won't get lost in the crowd. interactions with senior leadership and career advancement potential.
- #investinyou
BASIC FUNCTION: Perform a variety of transactions and wide range of account servicing. Serves as a brand ambassador and branch liaison. Support’s business development and engages in activities that generate new customers. Provides financial education and advice. Manage and mitigate risk by appropriately using authority to approve exceptions for customer transactions (basic and complex).
MAJOR RESPONSIBILITIES:
May perform any or all of the following.
- All responsibilities of Relationship Banker I.
- Demonstrate above average understanding of Tri City's products, services, regulations, and procedures.
- Oversees branch cash, balancing, and processes.
- Resolve basic and complex customer issues and handle account maintenance in all situations.
- While partnering with multiple business line colleagues, lead Retail promotions in the branch and model cross-selling and oversee branch sales.
- Assist team members with daily job functions and escalated customer situations.
- Perform all other duties as assigned.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High school education or equivalent knowledge of several subjects in order to express complex thoughts clearly in writing and deal effectively with professionals and managers within and outside the Bank.
- Effective verbal and written communication skills.
- Effectively interact with leaders, managers, and team members.
- Previous banking or retail experience or transferable knowledge preferred.
- Demonstrated customer service skills, including initiative, sensitivity, good judgment, and decision-making skills that generate positive outcomes.
- In-depth knowledge of all bank products, services, and account opening experience preferred.
- One year of sales or retail exposure, with minimum 18 months of cash handling experience preferred.
- Ability to maintain confidentiality of customer knowledge and data.
- Ability and willingness to work weekends and travel to other locations as needed.
SUPERVISORY RESPONSIBILITIES:
None
EQUIPMENT TO BE USED:
Must be able to operate a computer and other basic office equipment.
TYPICAL PHYSICAL DEMANDS:
Requires sitting, standing, bending and reaching. May require light lifting. Requires manual dexterity sufficient to operate standard office machines. Requires normal range of hearing and vision.
TYPICAL MENTAL DEMANDS:
Must be able to work independently and resolve problems. Must relate and interact with people at all levels in the Bank.
WORKING CONDITIONS:
Called upon to work flexible days, hours, and locations. Works in a typical bank setting.
COMPETENCIES:
Cost of Entry (Customer Focused emphasis