Risk Strategies is a top national specialty insurance brokerage and risk management firm assisting organizations and individuals to simplify the process of protecting assets, offering benefits and minimizing liability. With over 115 offices and 2,400 employees across the US amp; Canada, we thrive on our passion to be ranked a Best Places to Work since 2018 by our most important asset, our employees. For 2020, Risk Strategies was named 6th Fastest Growing Firm, 12th Largest Personal Lines Broker, 11th largest privately-held Pamp;C Broker and the 16th largest US Broker by Insurance Journal.
Primary Responsibilities and Duties:
- Field all escalated service desk calls and emails (troubleshooting desktop issues, server issues, etc.)
- Utilize discretionary troubleshooting methods to identify SLA from high priority to low priority within a short time frame
- Provide remote desktop and server-related technical support with an emphasis on immediate call resolution and quality while simultaneously providing high quality customer service
- Provide incident resolution via face to face interactions, phone calls, remote tools, and email
- Escalate high-level technical issues to appropriate team/individual when necessary
- Perform backup restorations
- Setup and prepare computer systems including configuring hardware and installing operating systems, applications, and software
- Setup and maintain user accounts and groups in Active Directory and Exchange
Requirements
- Associate’s degree (Bachelor’s degree preferred) and/or minimum of 5 years of providing technical support, both in person and remotely
- High-level understanding of Windows Server environments (2016 amp; 2019)
- Working knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools)
- Experience working in Exchange 2016 amp; 2019 email systems
- Knowledge of Microsoft 365 and Microsoft Intune (preferred)
- Experience with OneDrive and Azure AD support
- Knowledge of Skype for Business/Teams
- Experience with MDM solutions
- Knowledge of SCCM and how-to utilize its features/reports
- Experience setting up and maintaining user accounts and groups in Active Directory