We are Gorillas and on a mission to redefine convenience retail. With our ten minute grocery deliveries we are disrupting the supermarket space, one of the biggest markets still in the hands of traditional players. We are a rapidly growing startup and are currently building an outstanding team with skilled members across all domains and backgrounds. We focus on building a diverse and inclusive company culture and aim to become a global leader in on-demand retail. Come join us on this journey.
At Gorillas, Customer Experience is at the core of our company. We’re building a world-class customer service organization - one that combines highly effective processes and systems with a customer experience that people can’t get enough of. We genuinely care about our customers and are committed to creating memorable experiences for each and every one of them.
We are looking for someone to manage a team of Customer Experience Associates who work primarily in live chat and email. The perfect candidate is someone who has a proven track record and passion for creating unforgettable customer experiences. Someone who knows what world-class customer service looks like, and who is itching to be the driving force behind an amazing customer experience team.
Requirements
Responsibilities will include:
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Benefits
What we offer:
Disclaimer:
Gorillas is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation , gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.