Unstoppable by Lauren Jae is the vision of inspirational speaker, author, amp; shoe enthusiast Lauren Ruotolo. Lauren is the author of Unstoppable in Stilettos; a motivational must-read that pays homage to her life living as a physically disabled woman with a very rare disease, her lifelong passion as a global voice for young women amp; the disabled community amp; an expert in entertainment and publishing partnerships.
Unstoppable by Lauren Jae is looking customer-oriented service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Benefits
- Life Insurance (Basic, Voluntary amp; ADamp;D)
- Health Care Plan (Medical, Dental amp; Vision)
- Retirement Plan (401k, IRA)
- Wellness Resources
- Paid Time Off (Vacation, Sick amp; Public Holidays)
- Family Leave (Maternity, Paternity)
- Training amp; Development