Operations Manager - Menu Operations
Virtual Kitchen Co, United States
Job Description
As the Menu Operations Manager, your mission is to lead, develop, and inspire a group of talented individuals to deliver outstanding customer outcomes. You will manage and scale a remote hourly team to the national level and ensure that our objectives of optimal platform performance and seamless customer experiences are achieved. Together with your teammates, you will build a brand new platform that empowers restaurants to thrive in the food delivery era.
About the Role
- Lead our menu operations team to execute marketplace strategy and ensure world-class customer experiences.
- Define our strategy, system requirements, and success metrics to drive menu accuracy and maintenance to achieve business objectives.
- Scale your team from supporting two markets to supporting numerous markets at the national level.
- Drive customer conversion by ensuring optimal menu configuration, developing strategic relationships with channel partners, and delivering seamless onboarding experiences.
- Manage and prioritize multiple initiatives to drive project success and deliver on-time execution of daily objectives.
- Collaborate with functional teams and Senior Leadership to build, improve, and implement scalable solutions to drive platform performance and growth.
- Inspire and retain a high performing team by leading aspects of talent management amongst your team including daily coaching and feedback, employee development, recognition, and performance management.
Requirements
- Be empathetic towards customers and passionate about operations. Make the problems of our restaurant partners and end consumers your own.
- Work in a fast-paced environment with constant process evolution.
- Have enthusiasm for coaching, managing, and developing teams.
- Maintain a high level of organization and attention to detail
- Operate across multiple domains, diverse teams, and varying geographies.
- Work in a dynamic and data-driven environment.
- Push the envelope and learn from your mistakes.
- 2+ years of supervisory/management experience.
- 3+ years experience in operations, customer service, or project management.
Benefits
- Competitive medical, dental, and vision benefits.
- A delicious monthly delivery stipend.
Our Commitment
Virtual Kitchen Co is proud to be an Equal Opportunity employer, and is committed to creating a diverse and inclusive team. We believe strongly that our people, partners, and platform benefit from the most diverse range of perspectives. We believe that great people are at the core of great food experiences.