Technical Helpdesk Specialist - Tier 2
Invenco, United States
Job Description
Invenco is growing very quickly in North America - if you love working with interesting and complex technology then this is the role for you! Joining our customer focused team in Tampa you will be working with new and existing customers supporting them with their technical queries and journey with Invenco.
About the role
Located in beautiful Tampa, Florida, the Customer Support Analyst, will provide technical second level support to customers and partners. This position will be key in resolution of basic to moderately complex technical problems related to installation, maintenance, use and repair of company's products. Core functions are, but not limited to:
- Providing technical support to Invenco customers via phone and email.
- Supportsing field technicians via phone and email - both external and internal teams.
- Cloud support
- Mentoring and being part of a collaborative team.
Skills amp; Experience
Our ideal candidate will have excellent communication skills both written and verbal, along with passion for IT, with great diagnostic, trouble shooting and analytical skills. You will have held similar roles with the following technical experience:
- 1+ years Technical Call Center experience within providing technical assistance
- Experience being front line with customers (meetings, support matter discussions) is a must
- Technical skills including high level understanding of POS and Petroleum environment
- Experience in process implementation and continuous improvement
- Problem investigation and resolution experience in a software and hardware environment
- Multitasking skills
- Knowledge of Salesforce or similar call center software
- Able to analyze and resolve moderately complex technical issues by using standard problem-solving methodologies.
- Be able to work in shifts on a rotational basis, days, evenings, nights, and weekends, including holidays.
About Invenco
Invenco is on an unprecedented growth curve as we intersect global payments change with revolutionary hi-tech products, services and solutions. Our highly talented and diverse team is spread all over the world to meet that demand with offices in the US, UK, Malaysia and Canada. We currently have a once in a career opportunity in front of us and need even more great people on our team. As one of New Zealand’s most awarded companies - including being named 2018 NZ Hi-Tech Company of the Year - there has never been a better time to join us.
Benefits
Invenco provides a challenging and enabling environment which motivates people to bring their best selves to work to deliver revolutionary self-service payment products. Our culture revolves around our values of Winning, Collaboration and Inventiveness. You will be part of a diverse workforce, and we pride ourselves on our inclusive work environment.
We offer a strong Total Rewards package including the following benefits: competitive compensation, medical, dental amp; vision insurance, flexible spending account, health savings account, life and ADamp;D insurance, short and long term disability insurance. We also offer a 401k plan, a minimum of 15 days PTO plus paid statutory holidays, birthday leave and commitment around your social, health and wellbeing.
A range of employee perks amp; discounts will be at your fingertips, courtesy our payroll partner. We offer ongoing learning and development courses, investing in our people’s growth is key. You also have the flexibility to balance your work-life in a way that's right for you.
We have a lot happening at Invenco and it's an exciting time to join as we expand globally!
How to apply?
If this sounds like the role for you, hit the "Apply Now" button. Please ensure you attach a resume and cover letter addressing how you meet the key criteria.
www.invenco.com