Solutions Consultant
Crossfuze, United States
Job Description
Crossfuze is recruiting for a Solutions Consultant to join our pre-sales team. We are looking for someone with a strong understanding of the ServiceNow platform who will be able to demonstrate the value of ServiceNow as it relates to specific needs of clients and prospects.
- ServiceNow subject matter expert to provide business and solutions consultancy to our clients and prospects
- Perform pre-sales support calls by attending client meetings with Crossfuze Account Executives that may include a formal presentation or product demo
- Responsible for addressing client business issues and translating to value through ServiceNow solutions
- Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape
- For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
- For a given engagement, provide cost estimates with regard to time and resources
- Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/clients, providing a high level of professionalism during all team interaction
- Work closely with the sales team to determine that our services are positioned properly on all designated accounts
- Ensure a smooth transition from sales to the delivery team as projects kick off
- Work in any of but not limited to the following areas: Customer Service Management (CSM), IT Operations Management (ITOM), IT Service Management (ITSM), Security Operations Management, Human Resource Service Management / Human Capital Management (HCM)
- Help sales team successfully close business as well as obtaining high customer satisfaction scores post-implementation
Requirements
- Bachelors degree or equivalent technical / business qualification through experience
- Minimum of 5 years of pre-sales solution consulting experience
- Minimum of 3 years of deep functional and technical knowledge of ServiceNow configuration and implementation
- Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform
- Preferred experience:
- ServiceNow Administrator certification
- ITIL v3 or 2011 Certification, a plus
- Experience with other ITSM tools including but not limited to:
- BMC Remedy, Cherwell, CA Service Desk, HP Service Manager
Benefits
- Work from Home Options
- Custom Training amp; Development Programs
- Competitive Paid Time Off Benefits
- Healthcare Plan (Medical, Dental amp; Vision)
- 401(k) with Employer Match
- Life Insurance (Basic, Voluntary amp; ADamp;D)
- Short Term amp; Long Term Disability
Equal Employment Opportunity
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.