Senior Service Desk Engineer
Numa Networks, United States
Job Description
Numa Networks, LLC is an IT consulting company and Microsoft Gold Partner that delivers enterprise-level service and management to businesses. Our team knows how critical it is to reduce or even eliminate downtime in an effort for them to succeed. Our services focus on providing end-to-end solutions that improve uptime, reduce security risks and provide technology solutions that give our clients a competitive edge. Achieving these goals requires a robust portfolio of services and technologies, including hardware and software from the world’s top makers, a strong selection of public, private and hybrid cloud technologies, and a flexible, complimentary service that meets business needs no matter the company size or industry.
Voted one of Orange County Business Journal’s Best Places to Work for the past four years, we pride ourselves on hiring talented individuals who share the same philosophies: provide outstanding customer service, respect and support one another, and always be learning! We are rapidly growing and need A players to join our team of brilliant individuals offering groundbreaking technologies. Do you have what it takes to be a part of our team? Keep reading!
The Role:
We are looking for an accountable, proactive Senior Systems Engineer to be responsible for all engineering and technical disciplines required for executing on technical help desk issues.
Requirements
Primary Responsibilities:
- Responsible for the completion of long-term IT engineering projects on-time, pulling in necessary resources
- Implement and update network infrastructure, software, and hardware for new and existing clients
- Create and maintain documentation
- Provide new technology training to clients
- Troubleshoot technical issues as they arrive
- Resolve high-level help desk support requests as needed
- Engage in internal company projects as needed
- Contribute to team effort by accomplishing related results as needed
- Maintain safe and clean working environment by enforcing procedures, rules, and regulations
- Manage client communication and drive progress for assigned projects
- Provide clients with regular updates on project schedule and action items
- Work closely with Project Management Team on change of scope
Qualifications and requirements (or equivalent experience):
- 7+ years in IT with increasing responsibility
- Experience creating and managing a work-breakdown structure
- VCP6-DCV (VMware)
- CompTIA+ and/or Network+
- Extensive experience with Office365 doing email migrations from on-prem exchange
- Extensive experience implementing new backup solutions
- Virtualization experience
- SAN Storage experience
- NAS Storage experience
- Excellent communication and interpersonal skills
- Understands the importance of outstanding customer service
- Cool and collected under pressure
- Able to multitask efficiently
Additional Skills (optional):
- ITIL v3 (even if expired)
- MCSE (Microsoft)
- CISSP
- Any other VCP6 or 7
- Firewall certifications
- Experience with Veeam
- Experience with SAN’s
The right candidate must be able to lift 70 pounds and have a reliable personal vehicle, valid Driver’s License, AND valid auto insurance. Must also be able to pass full Background Check.
Benefits
Some of the benefits we offer:
- Competitive salary with quarterly bonus
- Medical, dental, amp; vision insurance - 100% covered for the employee
- 3% Company Match on 401(k) after 1 year of service
- Educational reimbursements (certification tests, books, and training materials)
- Cell phone stipend
- Laptop for work purposes
- Paid Time Off - Vacation, Holiday, and Sick Pay