About the Company:
Single Digits, Inc. is a leading provider of intelligent managed networks, next generation Wi-Fi solutions, High-Speed Internet Access management and global support solutions.
At Single Digits, we provide end users with The Connected Life Experience a seamless, effortless and robust connectivity experience to increase revenue, improve customer/resident satisfaction and ultimately increase the value of their properties.
In 2020, we launched PlatformONE a world-class fully integrated wireless connectivity software platform to enhance customer opportunity and experience.
We currently serve over 5,700 customers globally across multiple industries including hospitality, student housing, multi-family, senior living, transportation, retail, federal and municipal government facilities.
About the Position:
The On-Site Representative / Field Technician will report to the Site Manager in a remote environment with excellent corporate culture within a multiple entity, multi-currency environment. Primary focus will be on maintaining a data network that provides wired and wireless connectivity along with video services to the end user.
The On-Site Representative / Field Technician is entrusted with the following responsibilities:
Maintaining a high level of customer satisfaction.
Auditing the systems in place on a weekly basis.
Keeping documentation updated as network changes are made.
Processing work orders in a timely manner.
Monitoring system performance and customer complaints.
Interacting with the end users to identify any potential problems.
Assisting any users with problems or questions.
Requirements