The Provider Experience Consultant is key to the short- and long-term success of provider relationships. Provider Experience Consultants are responsible for consultative sales meetings with providers to gain a thorough understanding of customer needs, strategic plans, and challenges within an account. This position requires critical thinking, a problem-solving mindset, and the ability to transform data into actionable insights. Successful Provider Experience Consultants are entrepreneurial, creative, and goal-oriented relationship builders.
Responsibilities and Duties- Develops and maintains positive relationships with the provider and all stakeholders to generate a continuous flow of referrals from the Surgery Plus Network
- Successfully onboards new provider partners in a manner that sets them up for continued success
- Completes sales calls with hospital C-Suites, practice managers, physicians, schedulers, and medical staff from network providers to ensure a thorough understanding is gained regarding the provider’s needs
- Identifies and reports provider utilization patterns which have a direct impact on the quality of service delivery.
- Coordinates follow-up meetings with the Network Provider Development Team as needed to close new or additional business, ensuring that internal and external obstacles to business growth and retention are identified, minimized, or eliminated.
- Works in tandem with the Network Provider Development Team to resolve simple and complex issues as well as develop solutions proactively.
- Ensures both company and provider objectives, expectations and goals are being met.
- Identifies barriers and communicates to leadership.
- Educates providers on additional service lines offered by the company and effectively conveys benefits of the business relationship.
- Demonstrates proactive ability to diagnose and work with other departments to fix root cause drivers of service and/or delivery problems.
- Develops and manages strategic plans in the most proactive and strategic manner possible and finds new and innovative ways to show providers the value of products and services.
- Serves as knowledge and resource expert regarding issues impacting provider satisfaction.
- Researches, analyzes, and recommends resolution for contract dispute, routine and non-routine claim issues, and billing questions.
- Coordinates prompt claims resolution through direct contact with providers, claims and pricing.
- Administers provider satisfaction surveys, and implements any corrective action plans
- Meet or exceed Annual Performance metrics to be established annually by direct manager. Metrics may include but are not limited to client satisfaction
- Available to travel at times
Requirements
- Bachelor’s degree required
- Minimum of at least 2-3 years of job-related experience in a healthcare strategic account role, physician liaison, or healthcare sales preferred.
- Knowledge and skills in a healthcare setting and ability to communicate clearly with all levels of healthcare personnel, including C-suite
- Excellent customer service and organizational skills, along with being a self-starter who can work with minimal supervision
- Strong analytical skills
- Strong leadership skills
- Motivated team player with a positive attitude and ability to work in fast-paced, continually changing, environment
- Excellent verbal and written communication skills
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short amp; Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave