Client Success Director, Strategic Accounts - US (West Coast)
Degreed, United States

• Work intensively with a select client portfolio to analyze needs and develop a strategy to reach client goals
• Demonstrate insight into business issues and trends along with industry and customer implications
• Establish credibility with key client stakeholders through relationship development and propose solutions that further address their needs beyond their initial commitment to Degreed
• Track, measure, and communicate the real and perceived value that our products and services bring to the client
• Ensure user engagement with the Degreed platform and drive overall customer satisfaction
• Partner and collaborate across different internal departments within Degreed to quickly address client needs; namely Technical Consulting, Product, Sales and Executive Leadership

• A successful track record of engagement with multiple customers and points of contact
• Attention to detail and the ability to prioritize, organize, and operate in a fast moving, entrepreneurial start-up environment
• Experience leading or implementing programs related to skills, learning amp; development, talent acquisition, career pathing or other similar talent management domains
• Minimum 8-10 years’ experience in client success and/or account management
• Strong communication skills with the ability to examine, synthesize, and present data to various stakeholders (customers and partners)
• Exceptional written communication and presentation skills. Able to effectively articulate a unique value proposition that resonates with customer needs
• Must have experience working with and having regular contact with C-Level executives
• Demonstrated ability to work across all levels of a customer or partner organization

Job Rewards and Benefits