Community Manager (Scattered Sites)
Fairstead, United States
Job Description
About Fairstead
Fairstead is a vertically integrated real estate investor, developer, owner, and operator specializing in affordable and mixed-income housing. Since 2014, Fairstead has acquired and/or developed more than $4 Billion of multifamily property across the country, and today owns a portfolio of over 12,000 apartments in 14 states. The company’s comprehensive platform provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design and construction, energy and sustainability, property management and social services.
Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel Right at Home. We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design, construction, energy, sustainability, property management and social services.
With a long-term commitment to its residents, communities, and partners, the Fairstead team stands out by:
- Listening to and understanding the needs of its residents, communities, partners, and stakeholders alike
- Developing and preserving high quality affordable housing in an innovative and sustainable fashion
- Creating a positive social and environmental impact within the properties and communities it serves
Fairstead’s Core Values
- Empathy
- Innovation
- Entrepreneurship
- Determination
- Integrity
Community Manager is responsible for the day-to-day operations of the properties in their portfolio and coordinate all on-site compliance activities. Community Manager will be responsible for the overall performance of the portfolio which includes direct oversight of the marketing program, financial performance and personnel decisions. The Community Manager reports directly to the Regional Manager.
Leasing/Operations
- Manage daily operations of the property to achieve established property goals
- Oversee lease enforcement process by approving applications, rent discounts, renewals and internal transfers
- Identify trends to prepare for future occupancy needs
- Understands and ensures adherence to all Department of Urban Development, Fair Housing, Americans with Disabilities Act and Fair Credit Reporting Act and other laws related to leasing
- Remains proficient in all aspects of the HUD 4350.3 Handbook and attend training, as needed to maintain a current understanding of revisions in these regulations.
- Notify Regional Manager to assist with interventions for tenants of concern
- Develop intervention strategies with Regional Manager for tenants who are non-compliant with lease/compliance requirements
- Assisting tenants with requests, questions, problems, and complaints
Arrears amp; Litigation
- Monitor tenant and complex wide arrears and litigation cases
- Attend monthly arrears meeting
- Unit turnover update
- Documents lease violations and coordinate evictions
- Direct collection of monthly rents and late fees, process applications and pursue delinquencies through legal action and eviction. Monitor bad debt write-off.
Accounting
- Develop and maintain property budget, analyze expenses and variance reports
- Create purchase orders for jobs that exceed $1,000.00
- Ensure invoices received timely
- Approve invoices in the AP account
- Approve invoices in Yardi after the AP team processes for payment
- Monitor closing of POs and WOs in Yardi
Site Staff Oversight
- Alerting staff of move ins, move outs, any emergencies
- Establishes expectations and goals for staff and evaluate performance.
- Ensures proper staffing or coverage of the site at all times
- Coordinates all site-specific aspects of payroll including the management of employee timecards/Fingerchek
- Maintains scheduled office hours, condition of office and that all administrative assistant responsibilities are handled professionally.
- Supervises and monitors completion of on-site tasks related to preventive maintenance, routine maintenance, and emergency maintenance; document, timely, in Yardi.
- Directing and monitoring maintenance staff responses to requests for service and emergency repairs
Building Management
- Consistently working to clear HPD violations
- ECB/DOB violation clearing when applicable
- Coordinates vendor bids and contractor quotes.
- Conducts required unit inspections; move-in inspection with new incoming tenants, annual inspections for all units, and move-out inspection. All inspections must b