CRM Developer / Admin (Fulltime)
Two95 International Inc., United States

Title: CRM Developer / Admin
Location: Portland, ME
Type : Fulltime with our client
Salary : $Market + Excellent Benefits

DUTIES amp; RESPONSIBILITIES:

• Work with internal and external stakeholders to evaluate project requirements, create technical designs and implement changes within the Salesforce instance
• Build Salesforce applications and leverage the full capabilities of the Salesforce platform to support the administrative and academic departments of the College
• Design and maintain custom developed portals, in conjunction with internal stakeholders
• Execute applicable user acceptance testing (UAT) and implement feedback
• Develop integration processes using web services and third-party integration tools
• Responsible for integration with other University systems, including the Pardot marketing automation tool, and Banner Integration with JitterBit
• With other team members, assist in the migration of the Salesforce Org to the HEDA structure
• Actively contribute to the future maintenance and functionality of the HEDA structure
• Work collaboratively with the CRM Manager on tasks including: User management, security, configuration and customization, work flow and approval management, templates, reports, AppExchange, data management, audits
• Manage requirements, relationships, timelines and deliverables with internal teams, vendors and other partners
• Create system and user documentation on policies and procedures for internal training purposes
• Collaborate with University offices including academic departments, admissions, financial aid, student accounts, IT and registrar
• Embrace lifelong learning and pursue self-improvement actively and independently
• Report weekly on performance and upcoming initiatives
• Other duties as assigned.

Requirements

QUALIFICATIONS

• Bachelor’s degree in computer science or related field, or a combination of education and experience from which comparable knowledge and skills are acquired.
• 2-5 years of Salesforce experience required: Apex classes and triggers, SOQL, Visual Force
• Salesforce Administrator experience and certification required
• Salesforce Developer experience required; developer certification preferred
• Experience with relational databases a strong plus: SQL queries, views, and stored procedures
• Experience with web applications a strong plus: HTML, JavaScript, XML, web services (SOAP or REST)
• Experience with entire development lifecycle
• General programming skills
• Good working knowledge of a variety of online and direct marketing strategies and tactics, including prospecting and sales cycles and workflows
• Flexibility and eagerness to identify, learn, and use new and changing technologies
• Proven skills in project management and ability to manage a large number of concurrent projects
• Ability to understand report on KPI metrics
• Strong analytical skills
• Excellent Microsoft Excel skills
• Leadership ability with strong interpersonal skills, team oriented and proactive
• Ability to interact with a diverse set of technical and non-technical stakeholders
• Excellent organizational and follow through skills
• Strong negotiating and interpersonal skills

Job Rewards and Benefits