Concierge
CIM Group, LP, United States

• Greet all residents, guest and vendors.
• Receive and enter maintenance requests into property management software.
• Follow proper emergency procedures by understanding and adhering to after-hours maintenance emergency protocol.
• Provide local community maps, phone number, tourist destination, travel assistance and restaurant recommendation for the building residents and guests.
• Coordinate and facilitate timely use of local services such as florist, dry cleaning, pet walking and others which may be requested by the residents.
• Answer front desk phone and provide timely communication to the management team and maintenance.
• Receive, open and distribute incoming mail and manage outgoing correspondence and other mailings.
• Ensure lobby windows, doors, floors, furniture and lobby areas appearance is first class.
• Act as a brand ambassador engaging residents to help promote the Property and CIM Group.
• Assist Property Manager is coordinating resident questionnaires, surveys, resident follow up on work orders

• Provide backup leasing assistance as directed by the Leasing Associate or Property Manager.

• High school education or equivalent required
• One-year prior experience working in residential property management.
• Previous experience working in multiple residential assets if position involves more than one property.
• Must possess a valid state-issued driver’s license.
• Knowledge of applicable laws such as Federal Fair Housing Act

Job Rewards and Benefits