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Manager, Technical Operations (DC / NY / Eastern Time Zone / Remote)
Nava, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 6, 2021
Last Date
Jun 6, 2021
Location(s)
Job Description
Nava partners with government organizations to deliver mission-critical software that helps public institutions earn people's trust. As a public benefit corporation, Nava is driven not just by profit, but also by our mission to build government software that well serves the American public. We ask the right questions to help civil servants and other contractors work effectively on complex systems in multi-stakeholder environments.You will manage engineers working on cross-functional project teams. You will coach and help individual contributors grow. You care deeply about working on technology that affects people’s lives.
Opportunities and Challenges.You will be working within the government ecosystem, which means working closely with other government contractors and civil servants. Working with people outside of your company means you'll likely encounter different working styles and cultural norms. At the same time, working as part of a larger team allows us to deliver on projects of a larger scale and complexity.
The government also imposes a level of bureaucracy that is typically not present in a company of our size in the private sector. We operate in a regulated environment, where checks and compliance are built into the process of building software. This can make the path to production slower and some decisions, such as tools and processes, lie outside of our control. However, beyond writing code, finding and recommending ways to improve the way government software is built is one of the highest-leverage ways we help fulfill our mission.
You will be working with legacy systems. While our work is to build new systems with up-to-date technology, we have to do that within an existing ecosystem. Our work is building functional, resilient software for production. We don't build flashy prototypes that don't work for real people. This usually means getting to know legacy systems, often with poor documentation and unreliable narrators, and trying to determine how to replicate the systems' behavior or how to integrate with these systems. This is a great opportunity for engineers who enjoy software archaeology. If you care deeply about how software systems work over time, and building systems for longevity and resilience, this work is for you.
Who we’re looking for.An energetic, driven leader to manage a critical Operations team. The Cloud Operations team is responsible for the support, administration and day to day operations of critical infrastructure systems that include centralized shared services and distributed tenant environments like customer’s Production, Disaster Recovery, and Test environments across on premise data centers, Amazon Web Services and Microsoft Azure cloud platforms. This is a highly visible role primarily responsible for coordinating and prioritizing incoming work streams to ensure service levels are met and oversight of a team of highly skilled engineers.
You enjoy working on cross-functional teams, mentoring others, and partnering with leadership and government stakeholders to lead initiatives. You have empathy for the people who rely on your work, and you care about how your behavior affects others. You are humble and you value critical feedback and personal growth. You are comfortable receiving and giving kind, candid feedback.
You have experience leading teams that have built large-scale systems that are well-designed, fast, scalable, and secure. You excel at communication and teamwork skills, building and improving processes to improve communication and collaboration on your teams. You must be able to communicate clearly and professionally in writing, in person, and through online tools, especially because we work with government stakeholders and other contractors.
You exhibit good judgment and are able to adapt to new situations well. You will encounter situations that no one on your team or at Nava has encountered before. You take responsibility and are able to persist through ambiguity to get to a solution.What you’ll do- Lead technical operations activities, working with teams of infrastructure, network, security, software, DevOps, and Site Reliability Engineers.
- Manage teams of infrastructure and support staff
- Work with technical leadership to help define the cloud product roadmap.
- Work with the technical leadership to establish operational processes (SOPs, Runbooks, etc.) in hybrid environments and ensure that the existing processes are mature and secure.
- Work collaboratively with the program, development, architecture, and pro
Job Specification
Nava
Information Technology and Services - San Jose, United States