Enterprise Customer Success Manager (Central US)
Madison Logic, Inc., United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 6, 2021
Last Date
Jun 6, 2021
Location(s)

Job Description

About Madison Logic:
Our team is reshaping B2B marketing and having fun in the process! Madison Logic is rapidly growing and is constantly looking for new talent to raise the bar. Work with amp; learn from an incredible group of people that care about your success as much as they care about their own. As a truly global company, we take pride in the diverse backgrounds of our team. We put thought into every hire and we hand pick only the best talent. When you join our team, you are committing to giving 100% and always striving for more.



Madison Logic is seeking an experienced Customer Success Manager to own client relationships with our top clients. You will act as a true consultant to the logos in your portfolio, focusing on increasing product adoption while ensuring their satisfaction and retention. What You'll Do | General Responsibilities:
  • Establish a trusted advisor relationship with top tier, enterprise clients by ensuring successful delivery of their required outcomes via efficient customer onboarding, product implementation, campaign analysis and performance optimization
  • Forge strong relationships with internal sales representatives which reinforce your role as a trusted internal partner
  • Analyze and effectively communicate campaign performance results and insights - both internally and externally
  • Execute on Customer Success responsibilities with minimal need for oversight or assistance
  • Anticipate client needs, proactively offer recommendations, and offer the elevated level of responsiveness and follow-up expected of superior client support
  • Work with clients to define and achieve critical goals and other key performance indicators (KPIs)
  • Troubleshoot and resolve client needs independently and without need for escalation
  • Act as a client consultant focused on increasing product adoption while improving customer retention and satisfaction
  • Identify and nurture account expansion opportunities
  • Partner with various internal stakeholders to advocate for customer needs
  • Execute responsibilities with a minimal error rate (in relation to junior team members) indicative of a Senior CSM
What You'll Do | Senior Responsibilities in relation to CSMs:
  • Act as a resource by always making yourself available to answer questions, share best practices, and direct junior team members to the resources they need to be effective
  • Serve as a coach, mentor, and leader on the CS team, supporting junior team members as an escalation resource to troubleshoot and resolve customer issues
  • Coordinate and facilitate education sessions, training materials and ad-hoc special initiatives for the team
  • Optimize CS team processes and represent CS team cross-departmentally for special initiatives
  • Encourage and exemplify a culture of creative thinking, accountability and productive collaboration
Qualifications | Basic Requirements:
  • Bachelors Degree
  • 6+ years experience in Customer Success, Client Services, Account Management or equivalent
  • 2+ years experience as a proven role model CSM, supporting the development and success of your colleagues
  • 2+ years experience with Salesforce or other CRM platforms
  • Familiarity with display advertising and/or lead generation operations and technology preferred
  • Marketing and advertising agency relationships preferred
Qualifications | About You:
  • Can-Do attitude with an inherent drive to exceed goals
  • Naturally curious with a passion for learning and process improvement
  • Detail-oriented, analytical and solutions-focused mindset
  • Advanced knowledge of Excel
  • Experience with Microsoft Office suite of products
Benefits Perks:
  • Opportunities for Advancement As We Grow, You Grow!
  • Competitive Benefits including Medical, Dental, Vision, and FSA plans
  • Employer-paid Life, ADamp;D and STD insurance
  • 401k with Company Match
  • Commuter Benefits (Transit amp; Parking)
  • Generous Paid Time Off including: 9 paid Holidays, 17 Vacation Days (to start!), Sick Time, Summer Friday Program, and Parental Leave
  • 2 Paid Volunteer Days
  • Work-Flex Policy
  • Flexible You Do You Monthly Cash Stipend
  • Legal amp; Financial Services Benefits
  • Company Outings, Social amp; Charity Events, Sponsored Healthy Hours amp; Happy Hours
  • Wellness initiatives
  • Global Mobility Program
  • An innovative, energetic culture and a fantastic team!
Who We Are:
Our Vision: We empower B2B organizations globally to convert their best accounts faster
Our Values:#TEAM#OWNIT#RESPECT#EXCEL#EMPOWER
Our Commitment to Diversity amp; Inclusion:Madison Logic is p

Job Specification

Job Rewards and Benefits

Madison Logic, Inc.

Information Technology and Services - Santo Domingo, Colombia
© Copyright 2004-2024 Mustakbil.com All Right Reserved.