Broadway and Dining Reservations Agent
Ten Group, United States
Job Description
Job Description
Looking for call center experts to become itinerary artists especially when booking Broadway, sporting events and/or dining reservations. We need people who can create amazing experiences for our ultra-high net worth members in our call center, no matter how big or small the request. We are dedicated to the idea when our members call us they can be given fantastic possibilities and we ensure that their expectations are not just fulfilled but surpassed.
· The Lifestyle Managers in our call centers have a rare set of people skills over the phone which allows them to get out in front of problems and proactively help customers with potential troubles.
· Lifestyle Managers are masters of juggling many websites and applications open on their desktops while seamlessly speaking with the member.
· Is it busy? A thousand times, yes. We are growing and have strict deadlines. At times it can get so busy you might forget to exhale but that’s ok because we’ve got your back and we’re always here to remind you to take a much-needed breather. We strive to create a workplace for our Lifestyle Managers that encourages community, results, and growth.
· We aim to be the world’s most trusted customer service company, and we happen to book travel, tickets, and dining experiences. One way we earn our members’ trust is by being available when they need us, 24 hours a day, 7 days a week. This means that our Lifestyle Managers’ 30-40 hr schedule includes working late, working weekends, and is adaptable to meet the needs of our members.
Last, we're looking for someone who matches our approach to life in general. We need people who love to laugh, embrace change, give off infectious positivity, and have an unrelenting passion for service in every aspect of their lives.
If you feel you are interested we'd love to talk to you.
Requirements
Must have customer service experience in the luxury industry
Must be knowledgeable about Broadway or the high-end dining industry
Must be able to work nights and weekends
Widespread acceptance for every person. We encourage diverse philosophies, cultures and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.