Technical Account Manager
Reputation, United States

Reputation is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touch points.

We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. Reputation is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do.

Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second place!

Speaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list, Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2’s Summer 2020 report.

Reputation has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google, Facebook, JD Power, Amazon.com, and Web.com. Altogether, these partnerships amplify Reputation's credibility in the industry and provide new opportunities for innovation.

"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett

• We are an innovative engine with 31 technology patents, ranked in the top three of all competitors.
• Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
• The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
• We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
• Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
• Who thrives at Reputation.? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

As a Resident Technical Account Manager, you will be responsible for working with and guiding one of our top clients, to successful adoption and maximization of the Reputation platform investment. You will partner with the client's digital and IT teams to ensure successful execution of complex technical integrations and lead critical projects. You will be the main point of contact for all technical issues and you will drive the technical projects to successful conclusions. You will represent the client's needs and requirements to product management, engineering, and sales to ensure institutional intimacy with the client. You will work the client's third parties, and our Technical Solutions staff to complete bi directional data integrations across multiple applications.

The successful candidate for this job will have a strong technical aptitude along with an ability to visualize and communicate complex technical architectures cleanly. You must have a proven track record of creating and maintaining strong trust relationships with enterprise level customers. You will be dealing with technical users managing complex issues, alongside non-technical business owners executing on strategy.

**We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

• Work directly with the client to scope, manage and implement integration projects.
• Share best-practices and other tools and resources to help the client fully realize the investment in Reputation platform.
• Help further the value proposition of the Reputation platform by discovering and implementing new integrations.
• Proactively manage issues reported through the Technical Solutions support channel.
• Stay actively engaged with the client's internal teams to ensure achievement of desired outcomes.
• Partner with Customer Success Managers to provide

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